Forum Discussion

dhairbus's avatar
dhairbus
Dialled in
4 months ago

VM email issues reset passwords.

Cannot reset passwords on "xxx@virgin.net" or "@virginmedia.com" accounts.

I urgently require a link for a password reset for my @virgin.net email account.


Why don't VM provide readily accessible password reset links for all VM "legacy" email accounts associated with Virgin Media on the user accounts page? .The only account that seems to have a password reset is virginmedia login page.

I confirmed that the email address(es) are valid at "verifalia.com/validate-email"

 Contacted 0345454111 for a reset link and it is/was a total waste of time, seemed more interested in renewing my contract 6 months before renewal !!. 150 gives it has not been possible etc. VM Help desk should be renamed sales and marketing. 

 

 

    • dhairbus's avatar
      dhairbus
      Dialled in
      4 months ago

      Online support for VM associated  virgin.net and similar accounts is non-existent.

      All relevant checks on forums have been done hence the request to 0345454111 helpline and frustration with VirginMedia helpdesk response.. The number of threads on email access shows how bad it's becoming 

  • Steven_L's avatar
    Steven_L
    Forum Team
    4 months ago

    Hello dhairbus,

    Welcome back to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account.

    I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L