@virginmedia.com email account inaccessible
I have a virginmedia.com email account as a secondary account, main is ntlworld.com this main account can be accessed via 'My Virginmedia' web page. I am setting up my phone to get my virginmedia....
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Your MyVirginmedia account now has to use a non Virginmedia email address
https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address
The instructions for changing the email password are in the previous link.