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Dawn_Ken's avatar
Dawn_Ken
Joining in
12 months ago

Virgin Secondary Email account is missing today or lost by Virgin

Since joining Virgin over 8 years ago we have always had two virgin email accounts - up until today !  I can no longer access my secondary email account.  Have called Virgin twice myself but they say it is with technical and could be 5 days before getting sorted.  I called my IT guy and he came over and also spoke with Virgin and they were not able to give a reason why I could not access my secondary account.  This is my main email account which I use for virtually everything and have always kept the main account for more sensitive and personal matters.   I am so very upset .   Virgin have not put me at ease.  I have just renewed my contract with Virgin for 18 months but I am now having doubts ! !   I am so worried I will not get the second account back - so if I cannot have my 2 email accounts which I have had for over 8 years not sure why I need Virgin !!  Any suggestions ?

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)

    Hi Dawn_Ken,

    Thank you for your post and welcome to our forums 🙌
    I am sorry to hear you are having issues with your email, we can take a look into this for you. I will pop you over a PM, keep an eye out for the little envelope 👀📩
    Thanks,
    Zoie

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)

    Hi Dawn_Ken, thank you for popping into PM with us and letting us know this was resolved by our customer care team. Please pop back if you need anything else.
    Thanks,
    Zoie