@virgin.net

Hello thomasdw

Sorry to hear of the email access issues experienced, we appreciate you taking the time to raise this via the forums and welcome to the community.

Firstly and as advised by goslow, to keep access to any Virgin Media email account you need to have active services. If these have been cancelled previously it's possible the mailbox has been closed as stated in our terms and conditions here.

It may also be due to recent changes to how accounts are logged into with the introduction of the VMO2 ID. At Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online.

The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details.

You can also register for a Virgin Media O2 ID even if you’re not with Virgin Media or O2.

Are you currently a VM broadband customer?

VM has been closing down mailboxes if they are not linked to a current VM broadband account.