This sudden termination of the Virgin Net email address with just 30 days notice is a disgrace.
A lot of people have been using these emails for over 20 years.
The notice should be at least 1 year to give people the time for the huge task of contacting people, updating their email address and being able to receive a email on the virgin account to verify the update.
So you still have an active VM account ? If so there is a chance the mailbox can be used. If you are no longer a VM customer, the T&C's are that mailboxes are deleted after 90 days. It seems a lot of mailboxes escaped this ruling and VM are now actively purging these mailboxes from non paying users.
Why do you need a year?
You will presumably have kept a backup of your contact list. I can't imagine you trusted a free service to keep a safe record of them all for 25 years.
Just send out a single BCC email to the list, advising them of your new email address. Job done. You could also put a forwarding instruction on the virgin.net account, to catch any incoming emails for as long as it's still working.
Because it is finding sites you have used the email address on, then changing it to the new one, which most sites want you to confirm the change on your old email address. Over 25yr a lot of sites have the email address. A year gives time for the ones that you only use annually.
Forum TeamThanks for reaching out to us Davidjh1, and welcome to our Community Forums!
We're sorry to hear of the effect that this will have on your lifestyle, but would have to confirm what has been advised in response to your post is correct and may be worth taking on board to make the transition as smooth as possible from the @virgin.net account.
Sorry we're not able to offer better news or an alternative solution.
Thanks,
David_Bn
virgin.net account for 25+ years. No Virgin Media services available in my area due to location. Have an active O2 contract. Virgin say they can't access O2. O2 say they can't do anything, despite an earlier statement saying that they are linking the accounts. Is there any way to resolve this? Don't know if my account is going to disappear or not.
Nothing to do with O2. If you don’t have an active VM Broadband account in the same name as the old Virgin.net mailbox, back it up now and assume you are going to lose it. VM stopped giving mailboxes to new users nearly three years ago. I’m assuming the email service is no longer a priority for VM.
Forum TeamHi ajdent1
Thanks for posting and welcome to the community.
If you don’t have an active Broadband service with us, then we are very sorry, we can no longer support your email, as per our Terms & Conditions. You need to seek an alternative email provider. New email accounts can be set up in minutes, with providers such as Gmail, Outlook, iCloud. We highly recommend you forward any important emails from your Virgin account to your new inbox
Whilst I appreciate the T&C's; it doesn't do much for your Virgin Brand image as those shunned may review all their interactions with the brand.
More importantly, having used Virgin.net as my primary email address since a dial up account created c.1997, I would like some assurances that my virgin.net email address will not be recycled for future use which may include fraudulent use by impersonation . Virgin would naturally be liable, under English Law, (regardless of what your T's & C's might say) for any losses under such circumstances; so it may just be simpler to leave things as they were.
You don't need to worry about that. VM stopped issuing new email addresses nearly three years ago. They clearly don't like running an email service and they may be going to stop emails altogether before too long.
If the email address has been fully deleted, the incoming mail will just be bounced back, so the sender will know it hasn't been delivered.
The problem is that VM seems to have different degrees of removal, where the address still exists but nothing much happens with it.
Please consider following the earlier advice of contacting Virgin Media's Data Protection Officer and should they fail to confirm the permanent deletion of the email account within 30 days then raise a complaint with the Information Commissioner's Office (ICO)
