Virgin Media Mail unavailable

I haven’t done this yet. Will do when I have time later. Just panicking and thinking about previous times when I have had issues with Virgin and how difficult it is to get help… 

KatherineN16​ 

Have you followed the advice in the help page for which the link is provided in the on screen message? For convenience the text is here:

If we’ve locked your account, it usually means that there’s been a security risk, or you’ve tried to sign in too many times with the wrong sign in credentials.

First, review your Virgin Media O2 sign in details. If you have a password to access your Virgin Media O2 ID, you should consider changing it for security. You should also review any of the authentication methods, like passkeys. You can change these by signing in to My Virgin Media with your Virgin Media O2 ID, heading to Account settings and then Security settings.

Next you’ll need to generate a new email app password. You’ll use this specific password when signing in to your email using third party apps, like Outlook or Gmail, to keep things safe and secure.

1. Sign in with your Virgin Media O2 ID
2. Go to Account settings, and then ID settings
3. Tap Manage your products
4. Head to the Virgin Media account section and tap Manage email app password
5. Tap Get new password and follow the on-screen instructions - a new secure password will be generated for you
6. Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password

Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your Virgin Media O2 ID password, if you have one.

Finally, now that you’ve managed your security settings and reset your app password, make sure your emails aren’t being forwarded without your knowledge.

1. Go to Virgin Media Mail
2. Sign in with your Virgin Media O2 ID
3. Tap on Menu (top right), and then Settings
4. Expand the Email option
5. Select Auto Forward

This will show any email addresses set to receive forwarded emails from your Virgin Media mailbox. If it shows one you don’t recognise, select and delete the forwarding rule.

Virgin Media takes your security very seriously. That’s why we always want our customers to know what’s happening as soon as an issue is detected. It’s our policy to proactively advise customers of external security threats which may affect them in the ever-changing digital world.

If you no longer have a broadband account with VM, they will have closed the email account. They can do this under the conditions attached to the email account. 

VM are running down their email service and are catching up with accounts like yours.