Virgin Media Mail account is currently unavailable

Question

I am unable to send email so starting at community.virginmedia.com&nbsp; &nbsp; 1st attempt &nbsp; &nbsp; &nbsp;the page www.virginmedia.com/help/broadband/manage-email-account&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;advises how to access email with url www.virginmedia.com/myvmo2 &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;but the link offers just two options sign in or register&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;and the sign in link actually goes to 'add package extras' and billing info, no option to enter user name and password;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;going back to www.virginmedia.com/help/broadband/manage-email-account&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;there is a link to mail.virginmedia.com/ but this says my Mail account is currently unavailable&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;it says to enter a new password at www.virginmedia.com/my-virgin-media&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;but this again goes to the 'add package extras' and billing info, page with no option to enter user name and password;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;I am receiving mail as normal but cannot send, how can I get past this?&nbsp; &nbsp; tried to send all this to community but it was deleted before I could press send;&nbsp; &nbsp; 2nd attempt, started at www.virginmedia.com/help/billing-and-payments/how-to-send-an-email&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;asked to sign in at link https://my.virginmedia.com/home/index&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;but this goes to www.virginmedia.com/help/virgin-media-mail-unavailable&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;and this is the same as above; how can I resolve this?&nbsp; &nbsp; 3rd attempt, started at community.virginmedia.com/discussions/email/your-virgin-media-mail-account-is-currently-unavailable/5410980/replies/5414538&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;headed as 'Your Virgin Media Mail account is currently unavailable' which was marked as solved&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;even though it was solved via a PM which is a useless solution to anyone else);&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;other replies advised these steps•1 Sign in to My Virgin Media;•2 Go to Account settings, then Account details•3 Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. then under Virgin Media Mail app password tap Get password;•4 Continue the flow and a new secure password will be generated.This fails at step 1 as reported above

coenoby · Answer

pursebearer​ "the page www.virginmedia.com/help/broadband/manage-email-account&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;advises how to access email with url www.virginmedia.com/myvmo2 &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;but the link offers just two options sign in or register&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;and the sign in link actually goes to 'add package extras' and billing info"That is because the last time you signed into your My Virgin Media Account (MVA) you did not sign out of the account but simply closed the browser window,&nbsp;That means that your MVA account remains open and so the next time you try to sign into the MVA account with that browser you don't need to enter the sign in credentials because it will take you straight back into your MVA.&nbsp; Personally I don't think that's good design but that's how it is.&nbsp;&nbsp;What you are seeing (the billing info etc) is the first page of the MVA so from there you should be able to follow the steps at the end of your post:• 2 Go to Account settings, then Account details•3 Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. then under Virgin Media Mail app password tap Get password;•4 Continue the flow and a new secure password will be generatedHowever, it might be better&nbsp; to:Got to Account settings, thenMy Virgin Media Account detailsThen click on Edit to the right of Passwordand continue the flow&nbsp;Coenoby&nbsp;

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Virgin Media Mail account is currently unavailable

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