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archie99's avatar
archie99
Joining in
10 months ago

Virgin have changed something on email today

outgoing server settings (pop3 client) now need smtp authentication !

 

did not receive anything from virgin saying they were changing this!! Have got many client machines to change now!!

 

regards

 

Paul

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    10 months ago

    Hi archie99 

    Welcome back to the community forums 

    Sorry to hear you're having issues with your emails at this time and the concerns you have with your mail set up. 

    Do you still get any issues when you've made any necessary changes at all to your set up?

     

    • FergusD's avatar
      FergusD
      Joining in
      10 months ago

      Hello Carly S,

      What changes do we need to make to send email.  We have been unable to do that for 10 days.  I have filled a web form a few times, non action.  Called support, a frustrating debacle.  I am using an iMac and the Apple Mail app and we get the authentication required error.  Please tell me what to so.

       

      If VM made changes and didn't tell customers this is truly insane!

    • archie99's avatar
      archie99
      Joining in
      10 months ago

      Hi Carley

       

      No, its all working fine now after I ticked the smtp authnetication box.

      It would have been usefull to know beforehand that you have made changes your end!

       

      kind regards

       

      Paul

       

       

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        10 months ago

        Apologies for the inconvenience archie99 but we're glad to hear this is now resolved.

         

        If you need support or assistance again in the future, let us know via the forums.

  • FergusD's avatar
    FergusD
    Joining in
    10 months ago

    So after doing a bit of investigation I was able to insert username and email password into the Mail: Preferences: Server settings on my iMac.  I sent a message and was prompted for the password(?), entered it and the message was sent.  I tried again and wasn't asked for a password so all seems well.  BUT, and a big BUT, why:

     

    Did VM make this change without telling customers?

     

    If so, BAD

     

    Why were there no replies/actions when I posted questions to the online report form?

     

    Phone help was terrible.

     

    Just letting off steam but maybe someone from VM will take note?

     

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      10 months ago

      Hi FergusD 

      Welcome back to the community forums 

      Glad to hear that this is now working for you. 

      We aren't aware of any changes to our email services and any changes would be communicated to customers. We cannot control the changes in any third party mail/ email clients and so if there has been an update in operating systems or apps that need to ensure security is re-done, then following any changes that are advised by the service may resolve the issue. 

      We always take on board the feedback we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.