Forum Discussion

Moonbucks's avatar
Moonbucks
On our wavelength
10 months ago

Virgin email folders

I have "Archive" folders going back a couple of years.

I can delete messages in these folders but if I try to delete to folders I get "Could not delete folder. This can be due to insufficient permissions in your trash folder or this might be a special folder that cannot be deleted." 

Uh ? What the what ?

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    Sorry but cannot reproduce issue; any Archive sub-folder, as highlighted below, can be deleted.

    Does issue persist after refreshing page by pressing Ctrl + Shift + R

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      • 用心棒's avatar
        用心棒
        Very Insightful Person

        Moonbucks wrote:

        Nope.Nope


        The forum team are best placed to look at this issue further; issue has been flagged to them.

    • Moonbucks's avatar
      Moonbucks
      On our wavelength

      Those are my folders. How did you get access to my email ?

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)

        Hey Moonbucks,

        Welcome to the Community Forums and thanks for the post.

        Sorry to hear you have been having this issue with your Email, I would like to look into this further with you, to hopefully allow you to have this issue fixed, for me to do so I will need to confirm some information via private message.

        Joe

  • I have the same issue. Did you manage to get this resolved? If so what did you have to do?

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey Sc00ter, thank you for reaching out  and I am sorry to hear this.

      What type of emails are these, are they from stores etc or like contacts?

      Are they all going into junk or it just certain one? 

      • Sc00ter's avatar
        Sc00ter
        Tuning in

        Hi Matt sorry for the late response. No they're just empty folders that I want rid of, to tidy up.