Updating Outlook account details

Question

Hi. After a very painful experience on the phone with VM support, after reading some of the posts here I now understand a bit about why my Outlook access to my VM (ntlworld) email address has stopped. I now log in to VM with a non VM email address (wierdor what) and I have created an app password, but my problem is how do I update my Outlook settings to make Outlook work again. I have tried various things but Outlook keeps saying it cannot make the changes. I could do with some step by step instructions, if someone could help.

In Outlook, if I go to Account Information/account settings/Account name and sync settings, there is Account name and your name - do I change either of these?

also, if I go to Account Information/account settings/server settings, there is an option for a username and a password. so, is my username now my non VM email address? and is the password the app generated one?

This is driving me round the bend, so any help would be appreciated.

ade7951 · Answer

It is a Windows 10 64 bit PC and Outlook 2019. Other than normal updates nothing has changed.The really irritating part is that everything works fine for years then VM change something and then it stops. This happened earlier in the year and after extended discussion with support it magically started working again, without me changing anything. Hence my feeling that it is a VM issue and no amount of changing settings at my end will cure itNow it seems to be the same thing again.&nbsp;

goslow · Answer

When you are setting up Outlook, the username has to be that of your full VM email address (not the third party one) and the password is the app password.You also need to make sure the settings within Outlook match those belowhttps://www.virginmedia.com/help/broadband/manage-email-accountin the section 'Connecting your Email to a Client App'In Outlook double check the setting for SMTP is ticked for 'My outgoing (SMTP) server requires authentication' with the option checked for 'Use same settings as my incoming mail server' as this is one which has caused recent issues for manyYou should be able to make the changes through - Account Information/Account Settings/Server Settings

ade7951 · Answer

hi Alessandro, thanks. I have checked those parameters and as far as I can tell it is the first bit that I needed to change. When I tried to change the password I get an Outlook message "Something went wrong and Outlook couldn't save your account settings. Please try again."
If I try to download new mail I get the same message - "
Task 'Synchronizing subscribed folders for&nbsp; [REMOVED]ntlworld.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for  [REMOVED]ntlworld.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
I should add that I have tried to send test emails. Not only have they not sent, but they are in an apparently new set of folders in italics with the root folder saying gmail.
Tony
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[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

ade7951 · Answer

AlessandroIgnore my last paragraph. there certainly is a set of gmail set of folders but the outbox is not one of them

goslow · Answer

From an online search the error code seems to suggest an issue with your server settings or the Outlook program.Are you on a Windows 10 computer?

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Updating Outlook account details