Forum Discussion

Arthuritus's avatar
Arthuritus
Joining in
2 years ago

Unknown hidden email address on account

When I go to Settings/Accounts on the Email account page there is a second email address that appears under the account email that I do not know. If I try to click on this account it opens up my email box as if both email links are the same hyperlink. [MOD EDIT: PERSONAL INFORMATION REMOVED]

How can I remove this sedonce account and does it indicate that I have been hacked.

Any help really appreciated.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    Arthuritus It could be the original blueyonder email address that was created when you joined Telewest.  If you then set a more user friendly alias for the account this would have become the primary email address following the ntl: Telewest merger and takeover of Virgin mobile that led to the creation of Virgin Media.

    This alone doesn't indicate any hacking has taken place.

    I have flagged the Forum Moderator to redact The email addresses from your post as they are an invitation to scammers.

    • Arthuritus's avatar
      Arthuritus
      Joining in
      2 years ago

      Hello Graham, thank you for your response, I can advise that the email addresses I posted up are not he actual addresses just used as a guide for the format of the email address.

      It is not the original Telewest email address and I have never seen it before. I was changing passwords etc as I had an email saying I had been hacked, thought it was scammers but that I had better check.

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        2 years ago

        Just to add to the complications imposed by VM's recent security changes when you follow the steps to change the account username to a third party email address the account settings/account details page will show the third party email address not the underlying blueyonder email address.