Forum Discussion

ielhariry's avatar
ielhariry
Tuning in
12 months ago

Unable to set up virgin.net email in iPhone mail app

Hello all,

I have 2 phones (android and iPhone). 

my @virgin.net email suddenly stopped working in iPhone, using the Apple mail App. I have done everything under the sun (updated IOS, deleted and created the account several times, rebooted the phone several times), but none helped

I used the exact same set up process in android and I have no issues. 

I used the IMAP set up and also entered password enabled for SMTP outgoing emails.

Did extensive search, but nothing has given me a plausible solution.

Again, I am baffled on why the same @virgin.net account is working well on my android phone but not my iPhone!

any advice?

regards

Iman

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    11 months ago

    Hey ielhariry Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with the Virgin Media email in the apple mail app. 😞
    This really is strange as it works with your Android device. 

    Have you checked that webmail works for you on the Virgin Media website?
    May I ask what iPhone it is you have - is the iOS software the latest one and what device / make / model is it?

    Let us know.

    Kind regards,
    Ilyas.

  • ielhariry's avatar
    ielhariry
    Tuning in
    10 months ago

    thank you for response. i have Iphone 14promax

    email is working on Iphone now; however, it stopped syncing with server on my android (S22 ultra)

    on the iphone, i use pop.virgin.net and is ok 

    on android, i use imap.virginmedia.com.

    iman

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      10 months ago

      Hi ielhariry, 

      Thanks for you response.

      If you can't access your email account via an app on your android device, please try the steps here 

      This will show how to create a separate app password through Account settings on My Virgin Media.

      Please let us know how you get on.