Forum Discussion

AnotherUser's avatar
AnotherUser
On our wavelength
5 months ago

Unable to set up email on Samsung A15

Hi, 

I am trying to set up my email on a new Samsung A15. All the settings (IMAP server, SMTP server, etc.) are exactly the same as for my Samsung S9, which works perfectly. However, whenever I try to connect to on the A15, I get the message "Couldn't verify account or password is incorrect or POP3/IMAP access isn't turned on for this account...".

The account name and password are the same as for the S9, so I'm guessing it's to do with the POP3/IMAP access.

Any ideas on how I can resolve this??

    • AnotherUser's avatar
      AnotherUser
      On our wavelength
      5 months ago

      Thanks for that, Graham, but that gives me another problem - I have a xxx@ntlworld.com account, and I can't generate a new password unless I use a non-Virgin Media mail account...

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        5 months ago

        VM are no longer giving users mailboxes for quite some time now, and require users to get another 3rd party email.  You could setup a Gmail account for example.  This will not affect your NTL mailbox, it's just VM's new "security" policies that require the new email.  Personally I see it as the end of VM providing an email service full stop in the longer term.