Unable to log onto email

Question

Hi,My Virgin Media account app is working fine, and no issues reported. But I cannot log into my email via laptop or mobile phone on browsers Chrome or Edge, it just wont recognise my account details. I can access it via Samsung internet ( a browser I dont use).&nbsp; I also tried to reset my password thinking my account was compromised but it wont send an email to registered (non VM email) to reset.Is there ongoing issues as I've been trying to work this out with VM on Twitter X and they have not acknowledged any problems other then its my browsers.Thanks

jpeg1 · Answer

VM have been changing the way emails are accessed. Have a read of thishttps://www.virginmedia.com/help/broadband/manage-email-account

Snowdrop11 · Answer

Thanks for this but I cannot log in and any point to follow the instructions. At every point I need to log in it just says doesn't recognize my email or password which is 100% correct.

jpeg1 · Answer

Do you mean you can't get on line at all? That link should work without being logged in to your VM account. Where are you trying to log in and what message do you see?

The VM account procedure has also changed:

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

John_GS · Answer

Hi Snowdrop11&nbsp;
Thanks for posting and welcome back to the community. Apologies for any email issues.
I'll send you a PM now to assist further.

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Unable to log onto email

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