unable to access secondary email ac

On 28th July 25, I reported that my secondary email ac was not accessible causing huge difficulties (work email for my wife). Also other priority issues

it took me literally hours to get Virgin to accept the problem - I was shunted from operator to operator, from country to country. I finally got through to someone who accepted that this problem was affecting all customers. He gave me a service request number and promised to rectify within 3-5 days. He would not put it in writing. So I filed a complaint and was told that they would respond within 28 days ! 

When I rang after the promised time to get an update, again I was shunted from operator to operator to operator. They tried to get me to try remedies that I knew do not work. Finally I spoke to an operator who understood my service reference, he promised to write and confirm that problem will be fixed within 3 to 5 days but he never did. 

Disgraceful. First priority is resolution. Then we need to work together to file a substantial claim for all the consequences and loss. If we approach as individuals, we will have a difficult time