UserTom wrote:
Has something changed on the POP3 and SMTP virginmedia.com servers?
It's possible but I have just tested sending and receiving VM emails using a VPN, (although not Norton's) and I can send and receive emails fine using Thunderbird over my VPN.
Are you getting any error messages from your email app/client?
To get the actual reason the VM SMTP server is not authenticating your emails turn on your VPN and then try the following:
1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it.
curl -v smtps://smtp.virginmedia.com -u username:password
2) Once you have pasted it into Word, replace "username" with your full Virgin Media email address, and "password" with your email password. So that part should now say something like
richardbranson@virginmedia.com:fox-soft-read-lane
It is important to keep the colon : and the space before and after that piece of text exactly as per the original line of text in step 1.
3) Type cmd into the Windows 10 / 11search bar, press Enter and then Open the Command Prompt app.
4) Copy the full line of text that you just amended in step 2 from the Word document and paste it where the cursor is blinking in the Command Prompt. Then press Enter.
After a second or two you should then see a string of output.
If the VM sever has authenticated and not found a problem you will see a line which includes the phrase "Authentication successful"
If there is an error then you will see a line which says something like "< 535 5.7.8 Authentication Credentials Invalid (VM300)"
It is that line, particularly the VMxxx code that we need you to give us please. (Do not post the full output from the curl command.)
Sorry to go on at such length but that VMXXX error code would be very useful. to know what's going on.
Coenoby
