Just one question VM: What exactly does it take for your filters to stop this crap getting through to your customers?
Hi JPL8,
Thanks for coming back to us on this. We always take on board the information in the posts we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.
Many thanks,
Hi JPL8
Welcome back to the Community Forums.
Sorry to hear of your concerns with the spam emails you're receiving. We have tips and steps here if you're looking to manage your spam settings or block an email address.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
Thanks Carley. As you can see from my screenshot I'm doing everything that I can to stop spam / phishing emails from landing in my inbox. The sender was already blocked, and the messages arrive in my 'Junk' folder.
However, in the link you sent me it says, "Virgin Media Mail has state-of-the-art technology to help protect you by filtering as much suspected spam out of your inbox as possible.", but your state-of-the-art technology can't identify three identically titled spam emails all sent within 20 minutes, but my email software can …
It's not about my set up, it's about the set up at VM.
Hi JPL8,
Thanks for coming back to us on this. We always take on board the information in the posts we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.
Many thanks,
