Forum Discussion

noelob's avatar
noelob
Just joined
18 days ago

This Virgin Media email address isn't valid

I went to open my email application on my Samsung yesterday and it told me to enter my password again randomly,  then said it was wrong which I know it's not. I then tried to login online and I get a screen saying 'This Virgin Media email address isn't valid' you've tried to sign up with an invalid virgin media email address. But this was on the sign in page not sign up. Please can you help. I need my emails and I'm currently on holiday so cannot call virgin. 

 

10 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    17 days ago

    Hi noelob, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues logging in to view your emails. We've recently made some changes to our platform. Please log in to My VM and follow the steps to create your VM O2 ID. Once that's done, you'll then be able to create an app password in order to access your mails via your Samsung device. 

    Many thanks, 

  • Kim_T's avatar
    Kim_T
    Tuning in
    15 days ago

    I am having exactly the same problem. @Kath_P's advice doesn't work because I get the same error message when attempting to log into My VM. 

    • legacy1's avatar
      legacy1
      Alessandro Volta
      15 days ago

      You need to use the Email that is your main account like to view your bill. 

      • Kim_T's avatar
        Kim_T
        Tuning in
        15 days ago

        I only have one email address, and that's the one I'm using. 

  • Adrian591's avatar
    Adrian591
    Just joined
    2 days ago

    Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again.

    Credits to JSladen