Forum Discussion

Jacobmwood's avatar
Jacobmwood
Joining in
17 days ago

This Virgin Media email address isn’t valid

Hello,

 

When I attempt to login I am forever getting “This Virgin Media email address isn’t valid” however I am receiving emails to my email via my iPhone so I know it works.

I am wanting to access my account so I can look at my billing.

 

thanks 

3 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    17 days ago

    Jacobmwood​  This message usually means that you have set a third party email address as the username for the account.  Have you tried logging in with that?

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        16 days ago

        Hello Jacobmwood,

        Sorry to hear of the account access issues experienced, we appreciate you raising this via the forums and welcome to the community.

        It's great to hear following the advice from Graham_A that you have now been able to resolve the issue. If you have any further issues, please don't hesitate to raise them via the forums and we'll be happy to help.