Forum Discussion

hankhill's avatar
hankhill
Tuning in
12 months ago

Suddenly thousands of unread emails, and deleted emails restored.

Suddenly, all of my wife’s emails on her NTLWORLD email address have been marked as unread, and every email she has ever deleted has been restored.  She now has thousands of unread emails…  Her email address is a secondary address on the main account.  My emails (same account, different address) are not affected.  It’s the same whether we log in via iPhone, iPad, or via a PC Browser directly to the Virgin Mail site, using both Chrome or Firefox.  Therefore the problem seems to be at Virgin’s end not ours. Virgin, can you help?

  • rat-head's avatar
    rat-head
    Joining in
    12 months ago

    I also have this issue which occurred today. Also on ntlworld email address, but the primary one on my account.

  • dchandler1976's avatar
    dchandler1976
    Joining in
    12 months ago

    I also have the same issue on a secondary ntlworld account! Very annoying, any word from VM on this?

  • Irishjim's avatar
    Irishjim
    Joining in
    12 months ago

    Have the same issue with a blueyonder email address. cannot use on any 3rd party app i.e. outlook, now asking for IMAP and SMTP password but wont accept password or let me make any changes 

  • myss's avatar
    myss
    Up to speed
    12 months ago

    I've just made a post about the same scenario as your wife - ntlworld account and loads of unread emails. No idea why, it was fine yesterday.

  • hankhill's avatar
    hankhill
    Tuning in
    12 months ago

    Good (I think) to know that it's not just us.  Does anyone from Virgin read this forum?

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      12 months ago

      Hi all,

      Thanks for posting, and a warm welcome/welcome back to the Forums.

      I'm very sorry to hear you've been experiencing some problems with your emails. We're not aware of any issues at the moment that could be causing this. Is anyone able to confirm whether they're still experiencing this issue, and we'll do our best to assist?

      If the issue is occurring, are you able to advise on whether this is on all email accounts (primary and sub-accounts), or just individual accounts?

      Thanks,

      • myss's avatar
        myss
        Up to speed
        12 months ago

        Hi Reece,

        I've just replied to Matthew on Forum Team via a thread I started on this subject at the same time as my post. I've not checked today, but Monday night I had to go back to emails as old as 2018 to clear the 'unread' ones, and there were emails unread that were previously deleted, copies of same emails received/sent/drafted, bizarre.

        I've not checked today but yesterday I had no reoccurrence of the multiple unread emails.

  • Marc27's avatar
    Marc27
    On our wavelength
    12 months ago

    Me too! Happened to one of my family today, over 2000 old emails suddenly appeared & all showing as unread. Ntlworld.com address.

  • hankhill's avatar
    hankhill
    Tuning in
    12 months ago

    My wife's NTLWORLD email account seems to be OK as of today, the thousands of unread and undeleted emails seem to have gone.  To confirm, this issue was only on one sub-account.  Its worrying that Virgin themselves don't know what caused this, especially as several people had the same problem at teh same time.

  • Marc27's avatar
    Marc27
    On our wavelength
    11 months ago

    This occurred on our primary ntlworld email account. I had over 2000 emails reappear on Monday, then suddenly this morning (Thursday) I’m left with just 2 in my inbox. I haven’t deleted them! Old emails filed away in folders all seem to be still there though, this latest twist just applies to my primary account inbox.