Forum Discussion

hankhill's avatar
hankhill
Tuning in
12 months ago

Suddenly thousands of unread emails, and deleted emails restored.

Suddenly, all of my wife’s emails on her NTLWORLD email address have been marked as unread, and every email she has ever deleted has been restored.  She now has thousands of unread emails…  Her email...
hankhill's avatar
hankhill
Tuning in
12 months ago

Good (I think) to know that it's not just us.  Does anyone from Virgin read this forum?

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    12 months ago

    Hi all,

    Thanks for posting, and a warm welcome/welcome back to the Forums.

    I'm very sorry to hear you've been experiencing some problems with your emails. We're not aware of any issues at the moment that could be causing this. Is anyone able to confirm whether they're still experiencing this issue, and we'll do our best to assist?

    If the issue is occurring, are you able to advise on whether this is on all email accounts (primary and sub-accounts), or just individual accounts?

    Thanks,

    • myss's avatar
      myss
      Up to speed
      12 months ago

      Hi Reece,

      I've just replied to Matthew on Forum Team via a thread I started on this subject at the same time as my post. I've not checked today, but Monday night I had to go back to emails as old as 2018 to clear the 'unread' ones, and there were emails unread that were previously deleted, copies of same emails received/sent/drafted, bizarre.

      I've not checked today but yesterday I had no reoccurrence of the multiple unread emails.