When I rang customer services a fortnight ago and told them myself and husband could not access our email accounts, I was informed that by the 29th/30th July everything would be back to normal. Eg we could sign into our virginmedia accound as we have always done, do not have to have a back up link.
Unfortunately, this is not the case, still can't sign into our accounts on our laptop, which I have always used for the emails. What is the next step please.
Forum TeamHi Marie11 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear about your recent experience with us and that you are having some difficulties accessing your emails.
Following the recent changes to our My VM platform (Which is now VMO2 ID) you will be required to login and verify your account in order to continue accessing the platform - and by proxy, your webmail account. We'd like to sincerely apologise if you were not correctly informed of this when seeking further support by phone.
You will require an account for each of your sub-user email accounts, so that you can generate 3rd party mail app passwords if needed.
You can find more general information about managing your account via the new platform here 👉 https://www.virginmediao2.co.uk/help/identity including FAQ's about how to unlock your mail account if it has been locked. If you can please have a read through the help page, and complete any troubleshooting steps it advises.
Let us know how you get on! 🤞 We can then offer further support if needed.
Thanks for your patience and co-operation in the meantime. 🌞
