Forum Discussion

Snowdrop86's avatar
Snowdrop86
Tuning in
11 months ago

Still no access to emails - day 5

I haven't been able to access my virgin.net emails since Friday.   I get an error message saying the server took too long to respond.   I have had this account for 25 years and have no idea why it has stopped working.  I can't access emails via webmail on my phone or laptop.   I've tried using mobile data rather than wifi.  I have managed to add the account to my gmail account, and think I will gradually transfer totally to gmail,  but I still need access to my actual virgin.net account.   I can log into my virginmedia account no problem.   Moderators have confirmed there was an issue over the weekend which has been solved so everything should work now.  It hasn't worked for me as I'm still having the same issue.  Please can someone at Virgin fix this asap as it's extremely frustrating. 

 

  • Snowdrop86's avatar
    Snowdrop86
    Tuning in
    11 months ago

    It is now saying my password is incorrect - it definitely isn't.  I don't want to reset the password as currently my virgin emails are going to my Gmail account and I don't want that messed up too.  I am gradually changing my email address fro. Virgin to Gmail because this is ridiculous

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      11 months ago

      Hey Snowdrop86, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

      We aren't aware of any issues so let me send you a PM and we can look into this 🙂 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    11 months ago

    You are wise to move away from VM email. There have been too many problems for too long, and they still haven't been fixed.