Consider trying the following from a desktop or laptop device, open a:
- Command Prompt in Windows
- otherwise terminal app
and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@ virginmedia. com:rotavator-racecar-tenet-repaper:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address.
FYI if there is no issue then you should see the following output from the curl command:
⋮
> AUTH PLAIN
> < 334
> [Redacted]
> < 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
> HELP
> < 214-2.0.0 This is cmsmtp ESMTP service help
> 214-2.0.0 This is cmsmtp ESMTP service help
> < 214-2.0.0 To contact postmaster send email to [postmaster@virginmedia.com](mailto:postmaster@virginmedia.com).
> 214-2.0.0 To contact postmaster send email to [postmaster@virginmedia.com](mailto:postmaster@virginmedia.com).
> < 214-2.0.0 For local information send email to Postmaster at your site.
> 214-2.0.0 For local information send email to Postmaster at your site.
> < 214 2.0.0 end of HELP info
> 214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact
Otherwise an unsuccessful result will look similar to the following:
⋮
> AUTH PLAIN
> < 334
> [Redacted]
> < 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied