matt5858
2 months agoJoining in
Secondary blueyonder email password reset
Hi,
here to try and help my parents.
my mum has lost access to her emails, when I’ve tried to log in on another device it doesn’t accept the password she has.
we’ve called virgin, but as this email isn’t the primary one on the account they can’t reset it.
back when I was with blueyonder/virgin you used to have a self serve option to reset all email passwords under your main account. This looks to have been removed now.
we have an open IT ticket but this may take 5 days. Does anyone know the route to reset these old blueyonder passwords??
thanks!