Forum Discussion

paulsdunford1's avatar
paulsdunford1
Joining in
2 years ago

Re: verification codes not received at backup e-mail address

I am unable to access e-mails sent with verification codes at my current 'backup' e-mail address to which verification codes are being sent.  They are not in Spam or Inbox folders.  I have contacted the e-mail host provider (Vodahost) and am told there is nothing that can be done.  How can I change the e-mail address where I should receive verification codes if I am unable to access that code in the first place?  Are there other ways to verify it is me?

Sorry if this is a repeated question linked to my general e-mail access problems at the moment, but perhaps this is at least a first step!

 

Thanks

1 Reply

Sort By
  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    2 years ago

    Hi Paulsdunford1,

    Thanks for coming back to us about this email issue you're experiencing, we can absolutely see how frustrating this must be 😥
    I'd really like to take a closer look into this for you, so I'll send you a PM now in order to investigate further.

    Speak to you soon!

    Thanks,

    Megan_L