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derbyaud's avatar
derbyaud
On our wavelength
2 years ago

Re: Unable to send emails from my virgin media email address

Hi

For the last 2 weeks my virgin email will no longer send from my Mac or phone and it's driving me nuts !

I have removed it from my phoine and reinstalled and also my Mac, don't want to do that again as it took all day to get it back. I have checked on the moniter for the SPF thing and it is as many state it should be, can;t remember now but it def says virgin all at the end.

It was saying DMARC error at some point but I wasn't sure where to put the TXT for that so gave up and now the basic answer from the connection dr is could not connect to this SMTP server. If I turn DNS off on my phone emails

will send but not found anywhere to try this on the mac.

Getting really fed up now and hope someone can help.

Thanks in advance

Andrea

i have looked at previous threads but think I may have exhausted all answers that I can understand !

3 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for coming back to us derbyaud, have you been able to fill out the form that coenoby advised of above? Once this is filled out, the team will get this looked into further for you and come back to you directly. 

    Kind Regards,

    Steven_L

    • derbyaud's avatar
      derbyaud
      On our wavelength
      2 years ago

      Hi Steven

      Yes I've filled it in twice but will certainly try it again if that's the best way forward of any other suggestions would be appreciated,

      Thanks

      Andrea

       

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Andrea,

        So I can get a few more details from you regarding this, I've popped you over a private message.

        Alex_Rm