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PAndrew8's avatar
PAndrew8
On our wavelength
2 years ago

Re: Loss of Email - F010762348

It's SIX days now and Emails and Folders have NOT been restored. Here below is a USELESS message I got from someone at Virgin Media called Ryan.

Reply from Virgin Media

2 hours ago

Hi Peter,

Thank you for taking the time to leave a review. I am sorry that you have had a poor experience with our services. This is very disappointing to hear, and I can assure you that this is not the level of service that we want to provide.

We have now restored the ability to send and receive emails for all affected accounts. Our teams are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. We apologise for any inconvenience caused.

We have a vast variety of ways to contact us for help or support and I have listed a few here for you:

Call: 150 from a Virgin Media Landline or 03454541111 from any other phone
WhatsApp: +447305 327 112
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums

Thanks,
Ryan.

---------------------

They are all working FLAT OUT to restore a "small proportion of accounts", what a load of rubbish.

AND they have a "vast variety of ways to contact us"

The contacts are a JOKE social media contacts where you will not be talking to anyone, mainly ROBOTS especially the Whatsapp contact number where you are talking to a VIRTUAL ROBOT. What a service Virgin Media have supplied to us all.

You can try the phone numbers (150) or the mobile number, where you will be taking POT LUCK which country you get through to and POT LUCK if you actually get through to anyone who can answer your questions or know what the F**CK you are talking about.

I did get an email from a person claiming to be 'The Director of Customer Service', Axel Wehrle, informing me they 'AIM' to restore our Emails and Folders from the back up NEXT WEEK, don't hold your breath with this incompetent company who have obviously been hiring a bunch of numbskulls in the last few years.

It might be time for the OMBUDSMEN to get involved if nothing happens next week.

Thanks for nothing Virgin Media

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  • FarTallKnight's avatar
    FarTallKnight
    Dialled in
    2 years ago

    notice that the forum chat discussing this issue above has now been taken down. I have still not had my historic emails restored since Monday 19 June 2023.

    • GrumpyPa's avatar
      GrumpyPa
      On our wavelength
      2 years ago

      Me neither, promised some time next week! Really.

    • mikeyN1's avatar
      mikeyN1
      Joining in
      2 years ago

      Ditto getting really hacked off with this-Full working week gone and no info on when we can expect progress on this folders issue. My partner shares this account and her folders all appeared under her email address when partial service restored last Tuesday. No explanation 

    • supersaint5's avatar
      supersaint5
      Tuning in
      2 years ago

      Same now a week. I have important mail regarding holidays , banking and purchases .  How much longer and what compensation are they going to offer.  Absolutely ridiculous 

  • issyN17's avatar
    issyN17
    Tuning in
    2 years ago

    Same has happened to all my 'historic' (ie older than a week) emails - a weeks has caused me so many difficulties with a current event project. I agree that I would prefer to have all restored than 'service' restored. 

  • Tony_'s avatar
    Tony_
    Dialled in
    2 years ago

    Yup.. I have the same problem... Can't believe it takes that long to restore a server and get info back as they are always bragging how good they are....A week??? No way ! What are they doing ...sifting through every email to be recovered one at a time. 

    And I gotta agree with the ways to contact them... I dread getting  fault and having to go through their automated system or customer service...even  if you can get through.

    VM need to note that if there is a big issue like this one, they need to keep their customers informed. Not just give out some feeble statement like the team are working flat out. Their paying customser want more than that! The way they word thing is like they are doing us a favour.

    Tony_