Problems Sending Email to gmail addresses

I’m getting the same problem that many others are reporting.

anything I send from my blueyonder address to various friends at gmail ~ gmail puts all my mails into spam.

it’s clearly an issue gmail has with blueyonder ….

no such problems if I email an outlook address etc!

please please could admin do something about resolving this?

it doesn’t make any difference if I email from my phone (which I normally do) or via laptop. Or how etc.

thanks 

Today sent two emails to myself at gmail.  Did not arrive.  No reject message to share. If this carries on my virgin media billing info won't reach me as my alternative email is gmail!  Last tiem I successfully emailed myself on gmail was a week ago.

The work around suggested is all very well but it would mean I have to somehow contact all the people in my address book with a gmail account to tell them about it - not very practical when  any email will go to spam and/or I have no other way of contacting them to tell them about it.

I missed Tim's reply above but no matter how many times I tell gmail its not SPAM any messages still go there.   Also why did this issue only appear 9 days ago if its gmails fault,  prior to that there were no issues.

There are 43 responses to this problem. On 12/02, sent an email to a Gmail address in respect of some routine issues, no attachments, of a local charity. Blueyonder email put into Spam after having been blocked, see message below. Now all emails, even to my wife, sent to a Gmail address, are put into Spam folders. I have a back up Gmail address so emails, to myself, also went into Spam. Ridiculous.

Searching on line, reference to Blueyonder addresses sending too much Spam. This is an issue to be sorted at Virgin Media level. I can alter my incoming filter on Gmail so emails sent to myself, from Blueyonder do not go into Spam. Not possible to ask all counter parties to do this and there may be other messages I do not know about. .

Called VM support 20/02/25 at 4.50 pm. After about 20 mins, suggested that a change be made to outgoing filter in email settings. Cannot see how this will work as was empty of any text. Wished to make a complaint, but even that is not working, 9.20 pm 22/02. The operative to whom I spoke, mentioned it as 'a small problem'.

Virgin media need to treat this an an urgent service issue. Access Blueyonder via VM webmail.

NON DELIVERY MESSAGE 11/02/25 AT 12.21 PM 

This message was created automatically by mail delivery software.

You sent the following message, but this message could not be delivered to all recipients:

======================================================================
Subject: Re: Bike hangars: QAG and Blenheim Road
--Apple-Mail=_429D27E7-D26D-47C1-A48C-DAF01380900A Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8    Thanks and had a look at the response rates which were pathetic. It = makes the point that Councils have bike hangers to get rid of and need a = fig leaf.
======================================================================

The following addresses failed:


bowes@gmail.com (Full address not shown for privacy reasons)
   host alt2.gmail-smtp-in.l.google.com [142.250.150.26]
   SMTP error from remote mail server after end of data:
   550-5.7.1 [84.116.50.35      12] Gmail has detected that this message is likely
   550-5.7.1 unsolicited mail. To reduce the amount of spam sent to Gmail, this
   550-5.7.1 message has been blocked. For more information, go to
   550 5.7.1  https://support.google.com/mail/?p=UnsolicitedMessageError 2adb3069b0e04-544105d4cecsi4472339e87.244 - gsmtp
Reporting-MTA: dns; csmtpq1-prd-nl1-vmo.edge.unified.services

Action: failed
Final-Recipient: rfc822;  bowes@gmail.com
Status: 5.0.0
Remote-MTA: dns; alt2.gmail-smtp-in.l.google.com
Diagnostic-Code: smtp; 550-5.7.1 [84.116.50.35      12] Gmail has detected that this message is likely
550-5.7.1 unsolicited mail. To reduce the amount of spam sent to Gmail, this
550-5.7.1 message has been blocked. For more information, go to
550 5.7.1  https://support.google.com/mail/?p=UnsolicitedMessageError 2adb3069b0e04-544105d4cecsi4472339e87.244 - gsmtp

Any news on this? I’m still having the same problem, and it’s affecting business. Gmail’s blanket block of tens or hundreds of thousands of legitimate Blueyonder emails is incredibly complacent, and Virgin’s inaction isn’t much better. Both companies need to take accountability—surely there are laws against this kind of monopolistic swipe by Google.

I've just tried sending an email from a Gmail account to another Gmail account and put just the word "blueyonder" in the body of the message and that email ended up in the recipient "spam" folder?!

My blue yonder is also getting marked as spam by gmail. I've lost the opportunity for a new job role due to it as the recipient didn't see my reply...not impressed.

Similar to others. All emails that I send that I send from my blueyonder, or others blueyonder account are treated as spam, and has been for the last weeks.

Marking the received email in gmail spam only fixes the current emails, nothing longer term. Creating a filter on the recipient gmail account does resolves the problem but is not a viable solution for all recipients. It doesn't make any difference if the email is sent from my desktop with Outlook, or from webmail, or from my phone.

A main reason for staying with blueyonder over the decades is for email! Please sort it with Google.

The gmail response is:-

      Why is this message in spam? It is similar to messages that were identified as spam in the past.

The Original Message is:

Message ID    <046901db8c75$6f309a00$4d91ce00$@blueyonder.co.uk>
Created on:    3 March 2025 at 19:49 (Delivered after 1 second)

To:    xxxxxx@gmail.com
Subject:    Failing emails
SPF:    PASS with IP 84.116.50.37 Learn more
DKIM:    'PASS' with domain blueyonder.co.uk Learn more
DMARC:    'PASS' Learn more

====================

Delivered-To: xxxxxx@gmail.com Received: by 2002:a05:6638:358d:b0:4ee:8f3d:f02e with SMTP id v13csp2804660jal; Mon, 3 Mar 2025 11:49:54 -0800 (PST) X-Google-Smtp-Source: AGHT+IF9Qh/bWlFzYpZlgkBEy6dXbcPDDjjrxnrXJGPUpfBujRITWg9ZsZUh4h/cL2gurD08vDN5 X-Received: by 2002:a05:6402:51d0:b0:5e0:6e6c:e2b5 with SMTP id 4fb4d7f45d1cf-5e584e56bbdmr495898a12.9.1741031394483; Mon, 03 Mar 2025 11:49:54 -0800 (PST) ARC-Seal: i=1; a=rsa-sha256; t=1741031394; cv=none; d=google.com; s=arc-20240605; b=GD/fLRBNUlLiSaE+CFC3K6lmzKWhbd3f6uZDQSw03+7+vcOci9UY/GaS51YoLf00nG 4+aKRHXuTvFS0ahRKvvSDcTYWtNR42EDC+/+eaaqotp9pBSn3hnKwY944N1UNsewaZ3j MXRbrqyJiL3TaLULRAbcjA4mDH+z4WnDtaZgjYSung0qAOnZkaGG/QI7DKr3GezVWviq cMzfmO5ccHxrit4nt5bROlVBsmbp53TZzIKeg3S7Mxvthmj/rLvuvL0Oi3wDkIAV9iYQ yaFsQzLyHBeX4ijVm7p2EVYdJjDe9CyECLeRZ6vNtoRR1l2C9uPXf+EjYyawu7YrbRBU N02w== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605; h=content-language:thread-index:mime-version:message-id:date:subject :to:from:dkim-signature; bh=l1bFDxZIcDdpIjZAoR6BUl/JOG+qlbXyO/f+NK8WWe8=; fh=SUpyaeBJHaEDluRBq034v3nDxM0jW/VT4j0gFDKWUkQ=; b=MzSOXytQIb6JK9sBhNUQrbRlJI2EadyfTcTEtjqHJKSaYpNc2NQELAWZE4A0bDyyXZ kNtTfVnfclCzNeQnyCJ+s0Pd548gQIoV7175WzKP+TyRIn8axfGI9GJC9X1O+9p5edx1 3ZwmfhCfIT806V7qfBBsgmpBBo4D5Nlu6ghxFkJlcQsymhbPwxiMvghs2AIXQPMa8zoW D+eff6T8DyvduMGY5aaAGQDz37EsrbXbI5LCeWgf3frBXuVmCSrK8rcL5K+7ALZS78da uKxSZY8NEOoJCdlLkymmYPIk8rSZEdC8i2nxaCN5+ZfSJvG0LKnnVfrNFqnT0Rr7lq0K E7yg==; dara=google.com ARC-Authentication-Results: i=1; mx.google.com; dkim=pass header.i=@blueyonder.co.uk header.s=meg.feb2017 header.b=qLzBRzpt; spf=pass (google.com: domain of xxxxxx@blueyonder.co.uk designates 84.116.50.37 as permitted sender) smtp.mailfrom=xxxxxx@blueyonder.co.uk; dmarc=pass (p=QUARANTINE sp=REJECT dis=NONE) header.from=blueyonder.co.uk Return-Path: <xxxxxx@blueyonder.co.uk> Received: from csmtpq2-prd-nl1-vmo.edge.unified.services (csmtpq2-prd-nl1-vmo.edge.unified.services. [84.116.50.37]) by mx.google.com with ESMTPS id 4fb4d7f45d1cf-5e4c43a7f87si9679459a12.490.2025.03.03.11.49.54 for <xxxxxx@gmail.com> (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256); Mon, 03 Mar 2025 11:49:54 -0800 (PST) Received-SPF: pass (google.com: domain of xxxxxx@blueyonder.co.uk designates 84.116.50.37 as permitted sender) client-ip=84.116.50.37; Authentication-Results: mx.google.com; dkim=pass header.i=@blueyonder.co.uk header.s=meg.feb2017 header.b=qLzBRzpt; spf=pass (google.com: domain of xxxxxx@blueyonder.co.uk designates 84.116.50.37 as permitted sender) smtp.mailfrom=xxxxxx@blueyonder.co.uk; dmarc=pass (p=QUARANTINE sp=REJECT dis=NONE) header.from=blueyonder.co.uk Received: from csmtp4-prd-nl1-vmo.nl1.unified.services ([100.107.82.18] helo=csmtp4-prd-nl1-vmo.edge.unified.services) by csmtpq2-prd-nl1-vmo.edge.unified.services with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.95) (envelope-from <xxxxxx@blueyonder.co.uk>) id 1tpBnW-00HMWr-7b for xxxxxx@gmail.com; Mon, 03 Mar 2025 20:49:54 +0100 Received: from W10PC ([80.5.116.167]) by csmtp4-prd-nl1-vmo.edge.unified.services with ESMTPA id pBnVtxQaaxEPLpBnWtYZDY; Mon, 03 Mar 2025 20:49:54 +0100 X-SourceIP: 80.5.116.167 X-Authenticated-Sender: xxxxxx@blueyonder.co.uk X-Spam: 0 X-Authority: v=2.4 cv=C8ETyRP+ c=1 sm=1 tr=0 ts=67c607e2 cx=a_exe a=OzTvGjW6qVDciTxWKI+Rqg==:117 a=OzTvGjW6qVDciTxWKI+Rqg==:17 a=Vs1iUdzkB0EA:10 a=x7bEGLp0ZPQA:10 a=DAwyPP_o2Byb1YXLmDAA:9 a=6L1VjIXmpONe-YyyqQMA:9 a=CjuIK1q_8ugA:10 a=yMhMjlubAAAA:8 a=SSmOFEACAAAA:8 a=fSNi9yIC3kXpAtwrZDEA:9 a=gKO2Hq4RSVkA:10 a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=blueyonder.co.uk; s=meg.feb2017; t=1741031394; bh=l1bFDxZIcDdpIjZAoR6BUl/JOG+qlbXyO/f+NK8WWe8=; h=From:To:Subject:Date; b=qLzBRzptQC5RbWNBR3SwVPnN8bQ50On1enoJahTgEyHC6856voYfHyJ1cFGsLdljf C5WWebZzgK23LOc4qnB3ol/rmcJObVQ58YKmiI6bifj7XPgiILllcEOjbpVmOBh9DK YqHI8+P4r+iaTDjCBoVJVCk1q2GSNOlHGQPccOsR4/pTjrBJd1m6j4pDNJQYEdRT6A jwnj/ia0j7CgV3cPB5ah6eBfnTqT1nWdmS72F1RZgfnyDtrqALIHaz+MPhBOjVBJkh PEDeY1WmqiDKpVYH8UyqizAXX9jk0F4xDlNn98TYFJ9ffut7gorspLIQSZ574ZFom0 YoXMkNmAXwKlw== From: xxxxxx <xxxxxx@blueyonder.co.uk> To: <xxxxxx@gmail.com> Subject: Failing emails Date: Mon, 3 Mar 2025 19:49:53 -0000 Message-ID: <046901db8c75$6f309a00$4d91ce00$@blueyonder.co.uk> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_046A_01DB8C75.6F310F30" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AduMdW7OxZPqduQ7RYSll+rX4Ksp/w== Content-Language: en-gb X-CMAE-Envelope: MS4xfJQ5gbVI8xLocU+9xE1IouJYmy5G2UpLreh2kz0s6a6lDkv9W7ZMKTeUY+GYOhsc9K7XtWE97WDGw220q36qng4D0i66Fol+k87UX+gzySEXhzs1su2f 6pBeYmhnPc2Mye2ELXVLZUTkPW3GBYdVNQxUke1zN1akEbK6gD8boIeCnzWZNBZcVWuAR5Hk2Kb3xA== ------=_NextPart_000_046A_01DB8C75.6F310F30 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi, This is another failed email marked as spam. Kind regards, ------=_NextPart_000_046A_01DB8C75.6F310F30 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable <html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr= osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:= //www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV=3D"Content-Type" CONTENT= =3D"text/html; charset=3Dus-ascii"><meta name=3DGenerator content=3D"Micros= oft Word 15 (filtered medium)"><style><!-- /* Font Definitions */ @font-face =09{font-family:"Cambria Math"; =09panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face =09{font-family:Calibri; =09panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal =09{margin:0cm; =09margin-bottom:.0001pt; =09font-size:11.0pt; =09font-family:"Calibri",sans-serif; =09mso-fareast-language:EN-US;} a:link, span.MsoHyperlink =09{mso-style-priority:99; =09color:#0563C1; =09text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed =09{mso-style-priority:99; =09color:#954F72; =09text-decoration:underline;} span.EmailStyle17 =09{mso-style-type:personal-compose; =09font-family:"Calibri",sans-serif; =09color:windowtext;} .MsoChpDefault =09{mso-style-type:export-only; =09font-family:"Calibri",sans-serif; =09mso-fareast-language:EN-US;} @page WordSection1 =09{size:612.0pt 792.0pt; =09margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 =09{page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB link=3D"#0563C1= " vlink=3D"#954F72"><div class=3DWordSection1><p class=3DMsoNormal><span la= ng=3DEN-US>Hi,<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US= >This is another failed email marked as spam.<o:p></o:p></span></p><p class= =3DMsoNormal><span lang=3DEN-US>Kind regards,<o:p></o:p></span></p></div></= body></html> ------=_NextPart_000_046A_01DB8C75.6F310F30--

This was posted on the other thread that deals with this issue:

Hi there, 

We're sorry to hear this is ongoing. We've been investigating this and as it stands, it doesn't appear to be an issue on Virgin Media's end. We are still investigating things though however there is no further update as of yet. 

Apologies for any inconvenience caused. 

This has obviously got VM and possibly Google baffled!