I have just tried to send an email to someone with a @gmail.com address, but have had the email blocked with the following message: 'Gmail has detected that this message is likely unsolicited mail. To reduce the amount of spam sent to Gmail, this message has been blocked.'I have tried sending to two different gmail addresses and got the same thing.I have used another email account (non VM/Blueyonder) to send to the person I wanted to email and that got through fine.Is there a problem with my @blueyonder.co.uk address causing gmail to block it? If so, how would I got about getting it unblocked.?ThanksJeff

VM are running down their email service, and the consequences are there for everyone to see. Why are so many people continuing to waste time trying to get answers, and suffer the loss of important messages, when other far more reliable services are available? You could instead use the same amount of time and effort to transfer your contacts to different providers, and be free of this grief once and for all.

I have been in contact with the forum team who are aware of multiple complaints and are investigating. With promise they would post something once results are known.

Any news on this? I’m still having the same problem, and it’s affecting business. Gmail’s blanket block of tens or hundreds of thousands of legitimate Blueyonder emails is incredibly complacent, and Virgin’s inaction isn’t much better. Both companies need to take accountability—surely there are laws against this kind of monopolistic swipe by Google.

RETDPMSO. Thanks for posting that. It seems the VIPs are being ignored on this issue😟

Is no one from VM going to pick up on this thread and reply as to what is going on.

Problems Sending Email to gmail addresses | Virgin Media Community

81 Replies

TonyB_189
Tuning in
3 months ago
I am having the same issue. Two different emails sent to different gmail accounts and blocked as you describe.
- chrissunderland
  Just joined
  3 months ago
  me too exactly the same
mike_will
Just joined
3 months ago
Me too - two different gmal recipients - BOTH REJECTED!!
Come on Virgin Media SORT THIS OUT!!
- RETDPMSO
  On our wavelength
  3 months ago
  Same here three emails this morning all blocked, just tried sending to my back-up gmail address and it still hasn't appeared in the in box, but in this case no rejected email. Tried it in reverse and that worked OK. So whats the issue?
13geckotoes
Tuning in
3 months ago
Me too from my blueyonder address. Looking on Google's website, I think VM will need to do something at their end with Google for the whole domain.
Client62
Alessandro Volta
3 months ago
Gmail does appear to reject far more perfectly legitimate messages than any other email platform. We have some trustees that we just can not send them an email, Gmail always rejects not liking the format of a message sent from MS Outlook.

I am nervous about adopting Gmail as a replacement for ISP email,
I would be unaware if messages from banks / doctors / friends, etc...
were silently being lost.
- RETDPMSO
  On our wavelength
  3 months ago
  Is no one from VM going to pick up on this thread and reply as to what is going on.
Carley_S
Forum Team
3 months ago
Hi JeffGlaister

Welcome back to the Community Forums.

Sorry to hear you're having an issue sending emails from your Blueyonder email to Gmail addresses.

How are you accessing your Blueyonder email, is this through our webmail or through a client/app like Outlook or Mail app?

We'd be keen to see header data/ travel footprint from our servers to Gmail's server. To get header data will depend on what you use to access and send emails from your Blueyonder address.

For example here are how you'd find how to collect this data from Outlook and Gmail. If you use another application, then Google may be able to assist you in where/how to set this up. Once you have this, please post this so we can investigate further.

Outlook: Double-click the email, click File > Properties, and find the "Internet Headers" section.

Gmail: Open the email, click on the three vertical dots, and select 'Show original.'
- RETDPMSO
  On our wavelength
  3 months ago
  I am access through your webmail/my VM account.
  I have deleted the bounce back undelivered emails I was originally getting but it was as reported by Jeff at the start of this thread. But since then any attempt to send just shows in the sent box but is certainly not being received by the recipient.
  - ro55co
    Dialled in
    3 months ago
    Hi guys,
    Major issues with messages from my blueyonder address to gmail accounts. All being rejected.
    Messages say:
        host gmail-smtp-in.l.google.com [142.250.102.26]
        SMTP error from remote mail server after end of data:
        550-5.7.1 [84.116.50.41      12] Gmail has detected that this message is likely
        550-5.7.1 unsolicited mail. To reduce the amount of spam sent to Gmail, this
        550-5.7.1 message has been blocked. For more information, go to
        550 5.7.1 https://support.google.com/mail/?p=UnsolicitedMessageError a640c23a62f3a-ab7bcd749e6si343207566b.677 - gsmtp
    Help please - nightmare!!!
ro55co
Dialled in
3 months ago
Hi guys,
I too am having loads of problems.
Emails from my blueyonder account to any gmail address's are rejected with the message:
    host gmail-smtp-in.l.google.com [142.250.102.26]
    SMTP error from remote mail server after end of data:
    550-5.7.1 [84.116.50.41      12] Gmail has detected that this message is likely
    550-5.7.1 unsolicited mail. To reduce the amount of spam sent to Gmail, this
    550-5.7.1 message has been blocked. For more information, go to
    550 5.7.1 https://support.google.com/mail/?p=UnsolicitedMessageError a640c23a62f3a-ab7bcd749e6si343207566b.677 - gsmtp

Please help.
- Kath_P
  Forum Team
  3 months ago
  Hi there,
  
  Thanks for coming back and commenting to advise you are also having issues. We've not gotten anything raised for this as of yet. As mentioned in Carley's post, we'd need to see header data/ travel footprint from our servers to Gmail's server. Please follow the steps she's outlined so we can offer further support on this.
  
  Many thanks,
  - ro55co
    Dialled in
    3 months ago
    Hi Kath, thanks for helping.
    
    This started on Tuesday when I got the 'rejected' messages from gmail accounts. The rejected messages have stopped but the emails aren't getting through.
    
    I have copied the header info:
    
    Received: from smtpclienthelo ([100.107.82.129])
    by dcdir6-prd-nl1-vmo.nl1.unified.services with LMTP
    id RCqRJBQKq2cWeQwATI6SGA:T631
    (envelope-from <>)
    for <[REMOVED]blueyonder.co.uk>; Tue, 11 Feb 2025 10:27:21 +0100
    Received: from csmtpq2-prd-nl1-vmo.edge.unified.services ([[REMOVED]])
    (using TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 256/256 bits)
    (Client did not present a certificate)
    by mx6-prd-nl1-vmo.edge.unified.services with ESMTPS
    id hmY5t3TlkNU9AhmY5t5O2j; Tue, 11 Feb 2025 10:27:21 +0100
    Received: from Debian-exim by csmtpq2-prd-nl1-vmo.edge.unified.services with local (Exim 4.95)
    id 1thmY5-00Ar8D-NB
    for [REMOVED]blueyonder.co.uk;
    Tue, 11 Feb 2025 10:27:21 +0100
    Received: from dcdir6-prd-nl1-vmo.nl1.unified.services ([100.107.82.129])
    by dcbe4-prd-nl1-vmo.nl1.unified.services with LMTP
    id RCqRJBQKq2cWeQwATI6SGA:T631:P1
    (envelope-from <>)
    for <[REMOVED]blueyonder.co.uk>; Tue, 11 Feb 2025 10:27:22 +0100
    From: "Mail Delivery System" <postmaster@virginmedia.com>
    To: <[REMOVED]blueyonder.co.uk>
    References: <c8p1enUV3bTnWHW6PVsBeOinDVH6ecleMfcdYmJE@somersetbowls.org.uk> <04e301db7c67$25e7de30$71b79a90$@blueyonder.co.uk>
    Subject: Mail delivery failed : returned to sender
    Date: Tue, 11 Feb 2025 09:27:21 -0000
    Message-ID: <E1thmY5-00Ar8D-NB@csmtpq2-prd-nl1-vmo.edge.unified.services>
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
    boundary="----=_NextPart_000_0055_01DB7C8F.DC3F11D0"
    X-Mailer: Microsoft Outlook 16.0
    Thread-Index: AQF0kui3Me4hj9Uwo8ANTdFP66QSTwErm8prA2Yu4JM=
    Authentication-Results: edge.unified.services;
    spf=none ([REMOVED];);
    dkim=pass header.d=virginmedia.com;
    dmarc=pass header.from=virginmedia.com (p=reject sp=reject dis=pass)
    X-Env-Mailfrom:
    X-Env-Rcptto: [REMOVED]blueyonder.co.uk
    X-SourceIP: [REMOVED]
    X-CNFS-Analysis: v=2.4 cv=V8OH0fni c=1 sm=1 tr=0 ts=67ab17f9 cx=a_exe:a_idp_d
    a=LDAHLBhrZS0PyNUQdHmKbg==:117 a=1oJP67jkp3AA:10 a=T2h4t0Lz3GQA:10
    a=u_mNbODA_2IA:10 a=1XWaLZrsAAAA:8 a=pGLkceISAAAA:8 a=UsDx6_6J76Fjy7uxBMkA:9
    a=CjuIK1q_8ugA:10 a=A9WPhK_XVpe3JFdedA4A:9 a=f7g3CFGLjmAxJFOoyGbZT193Uiw=:19
    a=ZXulRonScM0A:10 a=DAwyPP_o2Byb1YXLmDAA:9 a=a5Gf7U6LAAAA:8
    a=bQ1SjxXwbiXp6LSfq-cA:9 a=QEXdDO2ut3YA:10 a=y4I9zT1QM0gA:10 a=yMhMjlubAAAA:8
    a=SSmOFEACAAAA:8 a=9jCwO5Tw2P9PmOeEJO8A:9 a=geqqy7QtuglvZfRg:21
    a=gKO2Hq4RSVkA:10 a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10
    a=lqcHg5cX4UMA:10 a=VNykk-y67qdIQ1hwoDAA:9 a=KQqxNPgzF0kA:10
    a=VEiTNn8F7TgA:10 a=VWYBCMy2-3DvUfgBPAUA:22 a=8iqKRNYe-yLjZuHCO3rH:22
    a=HhbK4dLum7pmb74im6QT:22 a=pHzHmUro8NiASowvMSCR:22 a=nt3jZW36AmriUCFCBwmW:22
    cc=bnc
    X-Failed-Recipients: [REMOVED]gmail.com
    X-CMAE-Envelope: MS4xfIuXzQuAZPGdkjKEinOpyForVohZ5b3oq4pqcSsxg9tmuhdhzBrd6T2l/eOtPPeHxUQcZECn98SOF4XE0TQMnkjvklkYQnoORlXgAXvFfvd22Ce3EuNx
    eCp3na9Zd+kjbkNogqVK2+83uszugAmjlHDKjSity3To3ZrOn4jYZBiBIjju+SwtIPJRkSJp8bMjOV1r7g01yAhTgpxidUHMMlw=
    X-Antivirus: Norton (VPS 250210-8, 10/2/2025), Inbound message
    X-Antivirus-Status: Clean
    
    Hope this helps as I rely heavily on email correspondence.
    
    Thanks again. Ross
    
    [Mod edit - personal emails and removed]
CYD
On our wavelength
3 months ago
All my emails sent from blueyonder to all gmail accounts go into recipients spam, so all my gmail recipients are missing important emails - help! It seems to have started 3-4 days ago, I was wondering why reliable responders have not been answering. Testing with my own gmail account, despite marking as not spam and ensuring contact is in contact list they still go into spam folder.

Here is my header info as requested above - I used outlook to send and receive

Delivered-To: [REMOVED]gmail.com
Received: by 2002:a05:7300:e801:b0:15b:478:bcd9 with SMTP id ny1csp1166308dyb;
Fri, 14 Feb 2025 01:31:26 -0800 (PST)
X-Google-Smtp-Source: AGHT+IEHbwKs+EkSS54BnDb1FC1rSylnPBJSvYJNaYpHKMljIs9qrFW9EBq1DddAXAo3s4ePbyfx
X-Received: by 2002:a05:6402:34c5:b0:5dc:94ce:42a6 with SMTP id 4fb4d7f45d1cf-5deadde602amr8465119a12.22.1739525486577;
Fri, 14 Feb 2025 01:31:26 -0800 (PST)
ARC-Seal: i=1; a=rsa-sha256; t=1739525486; cv=none;
d=google.com; s=arc-20240605;
b=L5t6m8k8Dfjlr07IycgRBh5WUVgatNkGU47hLOcwvbWfCHS3otkAWk7PjzV7EeiBpN
rY9liXAskxG+EzD6DgA98KmSLZeUk5ZFqVSjURYojK8EQZZkoD3FM169yO5GbL7Mw61N
Va1zxXDxsPXzma9jDm9ISx7EeZhIuymftwSAaudl3JcMxWRmxe2rc5BB6MieWkoKOGGI
gvT/LFTFY7IkIXkscqujCyHE4VQX8+5gC0YDN2vECtFt27V6SK3wZYLyl4IoXfqSxKGW
4KQjh1xN90twNUxFrstpnQczJa1dsPQtTMKUTzOM9E9UH6PQl5Hjjies7VW7QejohbJv
ugKw==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605;
h=content-language:thread-index:mime-version:message-id:date:subject
:to:from:dkim-signature;
bh=M3iXe6KxFKN+JNrB21jweS59bvIHTzWpLwYfmfbjVWU=;
fh=M7si1T6SuaWa3Xodj745cqY8r60K3wtD0ISeMKk/mDc=;
b=WtGMLpc4TdEda+cHo4qY16eb8Ixpsml2y+nfj0T7fRxf1U+bWD9zBwzEKASEY/jM06
5YWPlK77Oi6D+Uz7UHVFNqkl0vnSu8uXnZoc7hhmOV/+gX+n6xQ8KVANIcjDf7t6DoEH
fD4zr4Pp722jUm8Rf5zOU518LPLkKOxK8Cg8owXw61sbsT9KbP2y/SshcmUTdUlVMbqm
DihEvHzLy61EepYH+Y1mnBYz/ols+mZJCNUG3CY9uWuQuuS3WBgTWdwTK5RA9lsTRh3H
nN9w4AJ5UHPhPiBRVGD1FGKabfj2P9tLxEYF5Y2qtMS/uNBv67RaSO51ZDBPGntGqo9W
Skmw==;
dara=google.com
ARC-Authentication-Results: i=1; mx.google.com;
dkim=pass header.i=@blueyonder.co.uk header.s=meg.feb2017 header.b=hEHOXXch;
spf=pass (google.com: domain of [REMOVED]blueyonder.co.uk designates 84.116.50.41 as permitted sender) smtp.mailfrom=[REMOVED]blueyonder.co.uk;
dmarc=pass (p=QUARANTINE sp=REJECT dis=NONE) header.from=blueyonder.co.uk
Return-Path: <[REMOVED]blueyonder.co.uk>
Received: from csmtpq4-prd-nl1-vmo.edge.unified.services (csmtpq4-prd-nl1-vmo.edge.unified.services. [[REMOVED]])
by mx.google.com with ESMTPS id 4fb4d7f45d1cf-5dee0292581si778912a12.178.2025.02.14.01.31.26
for <[REMOVED]gmail.com>
(version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
Fri, 14 Feb 2025 01:31:26 -0800 (PST)
Received-SPF: pass (google.com: domain of cdekan@blueyonder.co.uk designates 84.116.50.41 as permitted sender) client-ip=[REMOVED];
Authentication-Results: mx.google.com;
dkim=pass header.i=@blueyonder.co.uk header.s=meg.feb2017 header.b=hEHOXXch;
spf=pass (google.com: domain of [REMOVED]blueyonder.co.uk designates [REMOVED] as permitted sender) smtp.mailfrom=[REMOVED]blueyonder.co.uk;
dmarc=pass (p=QUARANTINE sp=REJECT dis=NONE) header.from=blueyonder.co.uk
Received: from csmtp6-prd-nl1-vmo.nl1.unified.services ([100.107.82.136] helo=csmtp6-prd-nl1-vmo.edge.unified.services)
by csmtpq4-prd-nl1-vmo.edge.unified.services with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
(Exim 4.95)
(envelope-from <[REMOVED]blueyonder.co.uk>)
id 1tis2g-005Yp3-Gy
for [REMOVED]gmail.com;
Fri, 14 Feb 2025 10:31:26 +0100
Received: from Carolshp ([77.100.234.40])
by csmtp6-prd-nl1-vmo.edge.unified.services with ESMTPA
id is2ftnmOwJUB4is2gtM3CA; Fri, 14 Feb 2025 10:31:26 +0100
X-SourceIP: 77.100.234.40
X-Authenticated-Sender: [REMOVED]blueyonder.co.uk
X-Spam: 0
X-Authority: v=2.4 cv=CpVFcm4D c=1 sm=1 tr=0 ts=67af0d6e cx=a_exe
a=iwQRwDOEhdbPOoTSPMR4wg==:117 a=iwQRwDOEhdbPOoTSPMR4wg==:17
a=T2h4t0Lz3GQA:10 a=x7bEGLp0ZPQA:10 a=DAwyPP_o2Byb1YXLmDAA:9
a=ux-sdU5fgESgKPdrt0YA:9 a=CjuIK1q_8ugA:10 a=yMhMjlubAAAA:8 a=SSmOFEACAAAA:8
a=h3LDyLkU4DcojBFDbSAA:9 a=9IQPzrz_WFyoZ2pQ:21 a=gKO2Hq4RSVkA:10
a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10 a=lqcHg5cX4UMA:10
a=QlLkK3JkLVxuQ2yPDswA:9 a=KQqxNPgzF0kA:10 a=VEiTNn8F7TgA:10
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=blueyonder.co.uk;
s=meg.feb2017; t=1739525486;
bh=M3iXe6KxFKN+JNrB21jweS59bvIHTzWpLwYfmfbjVWU=;
h=From:To:Subject:Date;
b=hEHOXXchch8n9vB9JEmWQfAzcaZoI0qLc2vjHSgvGYr0xRz082+QPdBhaLcupIUGV
TezHU0yE0ca+W5854HqVZNtZ1GOUsZuwTgrMBgT/FjfWcCGUZBDuGhzKkS4pIQfWvq
SZ7TWo4OaOrKG1nMv5Wdt+vM8BA6Y9yukcR2KgLg3AvXmYWKXPfqEIA1X8JgQ/uY1t
5iVGxhLD758hzv+OEGnV8+p0Pz1+2gQ6sYWJgGGTjg5A6AZ9KFBfI6+S1Flz4q04KH
QbwmVoNfW14KY7vqLE6fIXALj2HMbB0aP1mmxHqGaC+oScJoRpxEqCzSfI/OWWds+r
wCH7PxHzRRFFQ==
From: <[REMOVED]blueyonder.co.uk>
To: <[REMOVED]gmail.com>
Subject: test email
Date: Fri, 14 Feb 2025 09:31:25 -0000
Message-ID: <00a101db7ec3$38228330$a8678990$@blueyonder.co.uk>
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_000_00A2_01DB7EC3.382430E0"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: Adt+wxCaN/VC2LAZTemVsvMbRlKtNQ==
Content-Language: en-gb
X-CMAE-Envelope: MS4xfPmSkN65d2aa7MwaEsqZMFtII+VoZ23mp5DwW+7tTXuMXimPRTUnCxv1AWj8y9co3V6xt1VEjtqGXz7MNlPdVnKYstAP8qBGH41MU9LVIhcQidEd2w2Q
zCHSvAz1stjC3GE7PZ78XiUNl+xWZPc1gc9oWabuh7bWWte01tsST3lIGWLwOUwe1JJGR/R4NepNvQ==

[Mod edit - personal emails and IP removed]
CYD
On our wavelength
3 months ago
Is there anyone at VM who will reply please? I have waited 40 mins for an online chat, without anyone connecting with me, despite it saying 6 mins wait. Someone joined the chat at 6 mins, but has not typed anything since despite me asking - how do we get help?
- RETDPMSO
  On our wavelength
  3 months ago
  Do not waste your time with the online chat. I did get connected but they didn't have a clue and just blamed it on gmail.
  - CYD
    On our wavelength
    3 months ago
    Thanks, I agree but I didn't have time to hang on a phone line either and get told a load of xxxx, at least I could get on a do things while waiting on the chat. How does one get any help from VM that is useful - there must be loads of people with the same issue but possibly don't know emails are not getting through.
ro55co
Dialled in
3 months ago
Hi everyone,
Has anyone actually found a solution or are we just hanging in the ether? If you have - please share.
Cheers. Ross
- RETDPMSO
  On our wavelength
  3 months ago
  Still the same 24 hours later, anything sent to gmail goes to SPAM - VM please sort this out.
  - ro55co
    Dialled in
    3 months ago
    Does anyone from VM actually monitor this???
    Can they help or are we wasting our time???
jpeg1
Alessandro Volta
3 months ago
VM are running down their email service, and the consequences are there for everyone to see.
Why are so many people continuing to waste time trying to get answers, and suffer the loss of important messages, when other far more reliable services are available?
You could instead use the same amount of time and effort to transfer your contacts to different providers, and be free of this grief once and for all.
- RETDPMSO
  On our wavelength
  3 months ago
  Thats all very well but if I change to gmail and still have contacts who are using VM based email I will end up with the same problem of having emails sent to me ending up in SPAM.
  Come on VM sort this out!