Problem syncing with VM email subscribed folders when using MS Outlook
I have an intractable problem with Outlook and Virginmedia emails which I hope someone can help solve, please.
Every time I try and send and receive I get error message 0x800CCC0e cannot sync with VM subscribed folders
However, once, surprisingly, for a period of 2 hours this problem suddenly went away but then came back.
I have checked and rechecked all account settings.
I have got Virgin Media to generate new password for use with email apps which I am now using.
I can access my VM emails successfully from my iPad using iOS mail.
Ditto from my android phone via Gmail phone app.
Most extraordinarily, if I switch Outlook to “New” Outlook, I can immediately send and receive and view all VM emails. But this is not a solution since new Outlook is so desperately poor and dumbed down. Switching back to classic outlook then does not solve problem. (they appear to use same email account settings, so…??)
My wife’s Outlook on another similar PC with her VM emails has no problem. I am using the same email account parameters as hers, and as recommended by Virgin media.
How I have tried to solve problem with no success
- Had phone support with Microsoft. No joy.
- Tried safe mode.
- Tried temp removal of each add-in in turn.
- Tried many suggested solutions/setting changes on various tech and community websites, all not successful.
- Tried disabling Norton plug In and firewall and anti virus.
- Tried setting up and using new profile for Outlook.
- Tried repairing Microsoft 365. Also did a complete reinstall.
- Tried repairing email account.
- Diagnostic checks on network, operating system, and hardware found no problems.
- Deleted and recreated email account itself from Outlook.
- Updated BIOS.
- Updated drivers.
Environment
HP laptop
Windows 11 Pro updated to latest
Microsoft 365
I hope someone can help.