Problem accessing SECONDARY email accounts

Thanks for your post on our Community Forums Suzy6, and a very warm welcome to you!

Sorry to hear of the difficulty experienced when trying to access your E-Mail account.

Just so I understand this correctly;

-You have an E-Mail address with the domain @virgin.net which was likely created prior to having your active subscription installed  - as these were historically issued out for free to anyone willing to obtain.

-You have an E-Mail address with the domain ntlworld.com that was set up under the active Virgin Media subscription.

-There has been an attempt to save the @virgin.net E-Mail address and to do this we've performed a move and transfer to your active Virgin Media subscription.

-You can still access the @virgin.net E-Mail account - safe in the knowledge that this has been protected, but can no longer access the ntlworld.com account.

Is this correct?

Thanks,

David_Bn