Forum Discussion

yhtims's avatar
yhtims
Tuning in
4 days ago

Problem accessing one account on webmail

Hi

I can't get into one of my email addresses on webmail. On the account details it has the following message:

"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

I've had a look at the settings, but can't see anything wrong. I can't remember the last time it worked because I only use webmail occasionally to check older emails, but that address is working fine on my email client on the computer. Could I get some help please?

Thanks

John

1 Reply

  • Muhammod_I's avatar
    Muhammod_I
    Icon for Forum Team rankForum Team
    22 hours ago

    Thanks for reaching out to us with this John and we're sorry to hear about the issues you're having when you try to log in.

    To investigate this further, we'll be sending you a private message shortly.