Forum Discussion

jimbopotamus's avatar
jimbopotamus
Joining in
3 months ago

Please help delete my blueyonder.co.uk email accounts

Hi, I have an old blueyonder email that I need deleting to avoid hackers. I was a Virgin Media customer until last year when I had to leave because Virgin could not supply my new address. My family had 4 blueyonder email addresses which now need to be deleted ( I was told that would happen automatically after 90 days, but they are still active). I obviously no longer have access to my Virgin Media account online as they have closed it. Please help! Thank you 🙏🏻 

  • Carley_S's avatar
    Carley_S
    Forum Team
    3 months ago

    Hi jimbopotamus 

    Welcome to the community forums. 

    Sorry to hear of your concern about your Blueyonder email not being deleted within the 90 days we advise. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down.