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TW67's avatar
TW67
Joining in
2 years ago

Outlook not connecting to vm server

So for some reason my outlook is not connecting to the virgin server.  I did change the password last week on my virgin media account and I thought I had changed it on my outlook as well.  After realising I hadn't received any emails in outlook for a week, I thought perhaps I hadn't and have tried to update it to the new password, but keep getting the message that something has gone gone and it won't connect.  As far as I can tell none of the other settings in outlook have been changed.  Any suggestions?

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  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    VM have recently changed the log in requirements for accessing VM Mail via third party apps.

    If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

    • TW67's avatar
      TW67
      Joining in
      2 years ago

      Just tried it and it doesn't work.  In fact, it's made it worse because i can no longer sign into MyVM.

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        2 years ago

        In what way did it not work?  Did you manage to generate an app password?  In Outlook you will need to delete the account and then add it back again with the email address as the username and the generated password.

        Your login details for My Virgin Media will be the third party username that you set together with your VM account password.

  • TW67's avatar
    TW67
    Joining in
    2 years ago

    So now I've to log into My VM using an email address that I can never remember because I never use it instead of my blueyonder one which I use for everything.  Makes perfect sense.