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MPH's avatar
MPH
On our wavelength
2 months ago

Outlook 2025 settings

A week ago my Outlook [part of Office] stopped working - not sending and receiving.  Also, couldn't get into virgin webmail despite makiong no changes - phines virgin sand they reset my password.
I have my own domain, ###.co.uk and use my very old netlworld.com with it.  Have spent hours searching these pages and attempting to set up Outlook to work.
Will appreciate is anyone has a solution, preferable a screen shot of the Outlook set up page.

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  • goslow's avatar
    goslow
    Alessandro Volta
    2 months ago

    Are you using a VM app password and the server settings as below?

    https://www.virginmedia.com/help/broadband/manage-email-settings

  • MPH's avatar
    MPH
    On our wavelength
    2 months ago

    Yes,an using settings same as the VM app.

    • goslow's avatar
      goslow
      Alessandro Volta
      2 months ago

      For clarity, not the VM app but an app password which you generate from within 'My Virgin Media' and server settings from the link via the 'More Settings' button in your image?