Forum Discussion

zondervanamo's avatar
zondervanamo
Joining in
18 days ago

Old NTLWORLD email account

Hi,

I have an old NTLWORLD email account that I need access to if it's still possible. Any chance this is likely? It was prior to 2005...

Thanks

PD

  • goslow's avatar
    goslow
    Alessandro Volta

    If you last accessed the account 20 years ago, I think you are going to be out of luck!

    VM is supposed to delete old accounts 90 days after a customer leaves. Often, however, some accounts did live on for much longer.

    In recent months, VM has been purging mailboxes that are not linked to a VM broadband account and even mailboxes that had lasted beyond the official 90 days have been getting removed.

    • zondervanamo's avatar
      zondervanamo
      Joining in

      Thanks, I fear this is the case. Didn't think I'd need anything from it again, but something has come up. :(

      • Gareth_L's avatar
        Gareth_L
        Forum Team

        Hello zondervanamo.

        Thanks for your post and welcome to our community.

        Can we ask if you still have an active broadband service with us? If so we can take a look at getting access again.

        If not then it looks like it's not going to be possible.

        We'll look forward to your reply.

        Gareth_L