Hello, until recently i have been a virgin customer. I still have an ntlworld account from years ago but this has been hacked and i do not have the ability to change the password anymore. the hackers are causing all sorts of problems hacking into different accounts as they are able to verify via my ntlworld email.
I need to change the password immediately. can you help?
Sorry - the first step i want is to change the password so i can remove it from accounts first. then it needs to be deleted. i woudl appreciate any help you can offer. thank you so much!
Forum TeamHi PhilipNash,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear your email address has been hacked. Without having an active account, you wouldn't be able to change the password I'm afraid. We can arrange for the email address to be permanently deleted though instead.
In order to do that I'll need to confirm some information with you to pass security so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
