Forum Discussion

SimonR1972's avatar
SimonR1972
Tuning in
8 months ago
Solved

NTL e-mail Account

Good Morning, As of yesterday, my ntlworld e-mail account has not been working asking me for my password. Naively, I have only had my e-mail account on my iphone so am unable to use remotely. Despit...
  • coenoby's avatar
    coenoby
    8 months ago
    SimonR1972 wrote:

     I tried speaking with the help desk who could not assist without an account, passed onto technical help who eventually cut me off.

    While you are waiting for a response from the VM staff who support this forum it would be useful to know:

    1) Do you still have a VM broadband account?

    The reason I ask is that  VM still support existing email accounts that are linked to a live VM broadband account. So if you still have a VM broadband account then VM do have a responsibility to help you

    2) If not, then when was the VM Broadband account closed?

    The reason I ask that is because you are allowed to continue to use a VM email account for 90 days following the closure of the broadband account. So if that is the case then VM still have a responsibility to allow you to access the email account.

    However, if it has been more than 90 days, then VM will have closed all email accounts linked to the broadband account in line with the conditions that have always been set out in their broadband contracts .

    In the past that rarely happened and people just carried on using their old email accounts. However, in May 2022 VM stopped issuing new email accounts and since then new VM customers have to use their existing non VM email accounts.  VM seem to be catching uo with these old 'orphaned' email accounts and closing them down,

    The whole future of the VM email service is uncertain. The official line is just that VM still support existing email accounts that are linked to a live VM broadband account.

    It would be worth you trying to access the Webmail account for this Ntlworld email account on the VM website, (Just on the off chance that the issue is just with the app access to your email account.) 

    Enter your Ntlworld address here https://mail2.virginmedia.com/ and then when promoted enter the what you believe to be the password. It's a long shot but it might just work.

    Obviously, you need to wait for the reply from VM staff. Sadly, based on previous posts like yours, unless there is a live / very recent VM broadband account in the picture, then I am afraid that it is highly unlikely that you will be able to regain access to your Ntlworld email account even temporally.

    Coenoby

SimonR1972's avatar
SimonR1972
Tuning in
8 months ago

So following on from my last post, it seems VM have randomly switched off access leaving me in total limbo. I had no notification of the switch off and are amazed that VM thought this would be acceptable. I tried speaking with the help desk who could not assist without an account, passed onto technical help who eventually cut me off. Over to @virginmedia  to confirm this and to advise how I port my existing e-mails over to another account please. 

 

coenoby's avatar
coenoby
Very Insightful Person
8 months ago
SimonR1972 wrote:

 I tried speaking with the help desk who could not assist without an account, passed onto technical help who eventually cut me off.

While you are waiting for a response from the VM staff who support this forum it would be useful to know:

1) Do you still have a VM broadband account?

The reason I ask is that  VM still support existing email accounts that are linked to a live VM broadband account. So if you still have a VM broadband account then VM do have a responsibility to help you

2) If not, then when was the VM Broadband account closed?

The reason I ask that is because you are allowed to continue to use a VM email account for 90 days following the closure of the broadband account. So if that is the case then VM still have a responsibility to allow you to access the email account.

However, if it has been more than 90 days, then VM will have closed all email accounts linked to the broadband account in line with the conditions that have always been set out in their broadband contracts .

In the past that rarely happened and people just carried on using their old email accounts. However, in May 2022 VM stopped issuing new email accounts and since then new VM customers have to use their existing non VM email accounts.  VM seem to be catching uo with these old 'orphaned' email accounts and closing them down,

The whole future of the VM email service is uncertain. The official line is just that VM still support existing email accounts that are linked to a live VM broadband account.

It would be worth you trying to access the Webmail account for this Ntlworld email account on the VM website, (Just on the off chance that the issue is just with the app access to your email account.) 

Enter your Ntlworld address here https://mail2.virginmedia.com/ and then when promoted enter the what you believe to be the password. It's a long shot but it might just work.

Obviously, you need to wait for the reply from VM staff. Sadly, based on previous posts like yours, unless there is a live / very recent VM broadband account in the picture, then I am afraid that it is highly unlikely that you will be able to regain access to your Ntlworld email account even temporally.

Coenoby