Forum Discussion

AlpenDX's avatar
AlpenDX
Tuning in
2 years ago
Solved

Not receiving emails from groups.io

Since sometime yesterday (19 Sept) I have stopped receiving all emails from all the groups on groups.io I subscribe to. Some posts appear in Bounces on my account on groups.io  e.g. mxin10.virgin...
  • Carley_S's avatar
    Carley_S
    2 years ago

    Hello everyone. It's me again 🙂


    The team have advised they are attempting a temporary fix at their side today to see if this resolves the issue and will monitor this further. 

    Please do let me know if this fix has worked for you or if you're still seeing the 'IP exceeded' error and I'll feed this back to the team. 

Molly_T's avatar
Molly_T
Forum Team
11 months ago

Hi Simbeav 👋 thanks for getting back to us. 

Just to be clear, you are having some of the email messages from groups.io arrive?

Is there any trend between the ones that are not arriving?

Also if you can just confirm for us whether this is happening via our Webmail or a Clientmail service. (Or both)

If you have any further examples or screenshots you can send over which will help us raise this internally it would be greatly appreciated! Thank you. 

Wishing you all the best. 🌞

simbeav's avatar
simbeav
Joining in
11 months ago

Both webmail and clientmail are affected as Virgin are bouncing the messages - Here are some examples

 

 

2:51am#114170 - [UDXF] Help with this signalmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iBLFrHlxD4ztYiBLGrgVg9;sid=iBLFrHlxD4ztY;mta=mx12-prd-nl1-vmo;d=20240307;t=115114[CET];ipsrc=45.79.227.220;
2:44am#31497 - [Perseus-SDR] perseus 22mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iBEirJFWhfzYxiBEjrK9V9;sid=iBEirJFWhfzYx;mta=mx1-prd-nl1-vmo;d=20240307;t=114429[CET];ipsrc=45.79.227.220;
2:44am#114169 - [UDXF] Russian channel markersmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iBEcrxVGUEbDbiBEdruVAT;sid=iBEcrxVGUEbDb;mta=mx5-prd-nl1-vmo;d=20240307;t=114423[CET];ipsrc=45.79.227.220;
2:29am#31496 - [Perseus-SDR] Bitstream load errormxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iB0crnXGkSdRsiB0drUWz2;sid=iB0crnXGkSdRs;mta=mx3-prd-nl1-vmo;d=20240307;t=112955[CET];ipsrc=45.79.227.220;
2:23am#411 - [cougar] False traces on History screenmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iAuorgwppt2XZiAuprpmfh;sid=iAuorgwppt2XZ;mta=mx2-prd-nl1-vmo;d=20240307;t=112355[CET];ipsrc=45.79.227.220;
2:14am#410 - [cougar] False traces on History screenmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iAlgrgpTBt2XZiAlhrpZjQ;sid=iAlgrgpTBt2XZ;mta=mx2-prd-nl1-vmo;d=20240307;t=111429[CET];ipsrc=45.79.227.220;
2:12am#31495 - [Perseus-SDR] perseus 22mxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iAjrrSHlJtL98iAjsrnA0V;sid=iAjrrSHlJtL98;mta=mx9-prd-nl1-vmo;d=20240307;t=111236[CET];ipsrc=45.79.227.220;
2:10am#114168 - [UDXF] 6230 khz Signal unid for memxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iAiArHHtx4ztYiAiBrffKC;sid=iAiArHHtx4ztY;mta=mx12-prd-nl1-vmo;d=20240307;t=111051[CET];ipsrc=45.79.227.220;
1:59am#114167 - [UDXF] Russian channel markersmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iAXJrH5sz4ztYiAXKrfJen;sid=iAXJrH5sz4ztY;mta=mx12-prd-nl1-vmo;d=20240307;t=105938[CET];ipsrc=45.79.227.220;
1:58am#409 - [cougar] False traces on History screenmxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iAVurG9jI2rxyiAVvrHW4o;sid=iAVurG9jI2rxy;mta=mx6-prd-nl1-vmo;d=20240307;t=105811[CET];ipsrc=45.79.227.220;
1:56am#114166 - [UDXF] 6230 khz Signal unid for memxin10.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=iAUJrIboYfzYxiAUKrJ2s4;sid=iAUJrIboYfzYx;mta=mx1-prd-nl1-vmo;d=20240307;t=105632[CET];ipsrc=45.79.227.220;