Forum Discussion

iansc1971's avatar
iansc1971
Tuning in
6 months ago

not again with vm and email?

I was asked to select a new email address by vm to do with authentication of my current email so i done this and now i cant access my opriginal email but only the new one i made, everytime i try to use it it will not acceot the passwords eventhough i know for a fact it still works as i can still receive them on my phone but this can be very inconvenient having to send myself an email  all this crap seems to have started when i was ASKED TOO CREATED A SECOND EMAIL WHEN VM MERGED WITH 02. ALL VM SERVICES SEEM TO HAVE GON DOWN THE PAN OVER THE PAST YEAR, IVE HAD NUMEROUS ISSUES.

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    6 months ago

    Hey iansc1971 Thanks for reaching out to us on here. 👋🏽

    Sorry to see this issue happen. 😢
    I will send a private message to assist on this.

    Kind regards,
    Ilyas.

  • smf4122's avatar
    smf4122
    Up to speed
    6 months ago

    I also have pointed out how ridiculous it is for them to ask for a NON virginmedia email address to sign in to our VM account. This whole thing has been a fiasco. Our account was always set up with three emails with different passwords and a non VM address (gmail) as a recovery address. Suddenly they decided to change the sign in to needing a non VM address so yes like you I changed it to my gmail address (as I saw entirely NO reason why I shd go and get yet another address to satisfy VM's mucking about) and suddenly no other address or password worked. If they tell you you can't change it back they are wrong and keep pushing to speak to someone who will. I spoke to Sophia yesterday who has now put everything back the way it was. Also you shd be able to still access your emails through a third party app just not thru the VM website. Hope that helps. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    VM need a non VM address for you so that they can still contact you if/when your VM email address is no longer available.