Forum Discussion

puffin's avatar
puffin
On our wavelength
11 months ago
Solved

"No password provided for blueyonder.co.uk"

I have an old virgin.net account, still working OK touch wood, though plagued with phishing-type spam. For that reason I have a gmail account also. My wife, however, has a blueyonder account, which f...
  • Joseph_B's avatar
    Joseph_B
    11 months ago

    Hello puffin ,

    Welcome back to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue, with this I would like to go about looking into this further with you, for me to do so I will be sending you a private message so that I can access your account and look into this further.

    Joe 

puffin's avatar
puffin
On our wavelength
11 months ago

Help!  This morning Mrs Puffin tries webmail and there's a message popping up: "Sending of password for user (name)@blueyonder.co.uk did not succeed.  Mail server pop3.blueyonder.co.uk responded: Disconnected for inactivity".

Inactivity? She's been attempting to read/send her email for days.  This is ridiculous.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    11 months ago

    Hello puffin ,

    Welcome back to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue, with this I would like to go about looking into this further with you, for me to do so I will be sending you a private message so that I can access your account and look into this further.

    Joe 

    • puffin's avatar
      puffin
      On our wavelength
      11 months ago

      Thanks, will do that now.

      Michael