Forum Discussion

marcus48's avatar
marcus48
Joining in
8 days ago

No incoming emails

Hi all

I've been very lucky so far and had very little trouble with my virgin account.

However, as from this morning I'm not receiving any emails on my mobile (samsung) phone. Not on my samsung tablet. My wife shares the email but on her iPhone. Again no incoming mails. 

I went to the virgin website and logged into my emails via the website. Everything was fine.

So my account is receiving emails (as shown by logging on via website) but my 2 mobiles and tablet isn't. 

One message I'm getting is 'problem syncing' and my wife gets a message of 'wrong password' and sometimes 'temporarily disabled'.

We've not changed anything. Sorry but I'm not very technical.

Any ideas please? 

3 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    7 days ago

    Hi marcus48, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues using your mail via devices. As mentioned by Graham_A, you'll need to generate an app password. Follow the steps above to get things resolved. 

    Many thanks.

    • marcus48's avatar
      marcus48
      Joining in
      2 hours ago

      Thanks for your replies, and support. Sorry I've not replied earlier as I've not been well. Anyway, it didn't work. I phoned VM help and they suggested same. As that didn't work either they said they'd escalate it to technicians. Said it would take 2-3 days to phone me. However about 3 hours later I got everything back, without doing anything. But...yesterday the same happened with a message of "temporarily blacklisted IP address". And no access to emails. It always asked for my credentials ie...put my password etc in. Which doesn't work (a newly generated one). So I'm going to phone again later today. 

      I'm totally at a loss why this is happening. 

      Thanks

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    8 days ago

    marcus48​  It sounds like the password database for your account and email apps has got in a mess. Try creating a new email app password and enter that into the email clients of the various devices with problems.

    To create an email app password or update an existing one you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.