Forum Discussion

rebon's avatar
rebon
Tuning in
2 years ago

No email?

Hello,

I just can't seem to get access to my virgin email account? Stopped working 2 days ago.

I can log in to virgin media, I can see my information regarding my account but no joy getting access to my email account?

Anyone having the same problem, does anyone know how I can fix this?

thanks’ Rob

 

 

23 Replies

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  • BL1's avatar
    BL1
    On our wavelength
    2 years ago

    So am I, and have been for 2 days now. Need urgent access to my emails as I am an executor and need to deal with several emails. What is being done, why is it happening again!

  • mikethesaint's avatar
    mikethesaint
    On our wavelength
    2 years ago

    Yes, same here. My internet went down on Thursday for a while and since it came back getting into email has been a nightmare. Sometimes it works but most of time it just times out. Yesterday it was better but only if I turned off the VPN included in Norton. Today it worked for about 2 minutes but is now down again. I rang Virgin and recorded message apologies for ongoing issues in my post code. No time scale given. This is despite my online service status showing all is okay.

     

  • energise's avatar
    energise
    On our wavelength
    2 years ago

    same issue here , pretty sure it's not a postcode issue ! the only way I can access email is on my mobile with wifi turned off -  problem is I have vision issues so cant see them on the phone ! 

  • energise's avatar
    energise
    On our wavelength
    2 years ago

    copied and pasted a comment from another post ( couldn't figure how to share ! ) Looks like a known issue , Post is from Sabrina B


    Thanks for you all reaching out to us regarding your mailboxes, we do apologise for this action, it was required to as a part of increased security. We can certainly assist you in unlocking your mail boxes, I will send each of you a private message so that we can go through this process. 

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      energise Unfortunately that response from Sabrina was a red herring.  There appears to be another issue here that the VM Forum Team have been asked to investigate.

      • energise's avatar
        energise
        On our wavelength
        2 years ago

        ahhh. thanks Graham. 

        Seems to be just my main network it's happening with now .

    • Snowdrop86's avatar
      Snowdrop86
      Tuning in
      2 years ago

      I haven't been able to access my virgin.net emails since Friday.   I get an error message saying the server took too long to respond.   I have had this account for 25 years and have no idea why it has stopped working.  I can't access emails via webmail on my phone or laptop.   I've tried using mobile data rather than wifi.  I have managed to add the account to my gmail account, and think I will gradually transfer totally to gmail,  but I still need access to my actual virgin.net account.   I can log into my virginmedia account no problem.   Can anyone help?