I have tried time and time again to log into my email account and cannot do so, this has been going on all day.
I checked earler for any faults and it would appear that some work being carried out in my area relating Boradband but this now appears to have been sorted.
The systems accepts log in details, could someone kindly help, thank you.
What error message do you get that stops you signing in?
Anonymous Can you successfully log into the VM webmail page to access the email address concerned? https://mail.virginmedia.com/
Make sure that you don't have Caps Lock set on your keyboard as log in details are case sensitive.
If you can't log in what error message do you get?
What error message do you get that stops you signing in?
Sorry Anonymous but that makes no sense. There should always be an indication of what is falling in the log in process. Can you post a screenshot of what happens making sure to cover up any personal information including the email address and password.
Yes I am having the same trouble. It says my account has been stopped or locked and I need ro reset my password. Done that still can't get on. Whats going on? Why can't you call anyone now? Is there a number to talk to someone?
The numbers to ring are 150 free from a VM landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).
I have had exactly the same problem all day. Initially my service status said there was an issue in my post code but now it has supposed to be fixed however I still cannot get to my emails.
If it is still like it in the morning I will try and contact Virgin.
Same here. error message on chrome and safari server unreachable / server stopped responding
I am seeing the same issue. What's more, I go to the https://www.virginmedia.com/ website to login, go to the 'hamburger' menu top left and select 'Email' and arrive at a page :'How to manage my Virgin Media email account' where I am recommended to go to 'My Virgin Media' ....account page...which was the previous page I accessed!
Fundamental error on the website links.
If I click the button to 'Sign in to (your) email account', I see a 'This site can't be reached' error.
My internet is working perfectly otherwise.
Exactly the same as above - Webmail page unreachable times out. Still the same today.
Hey Louiseacat,
Are you still having the same issues at the moment, are you still able access your email via your mobile using mobile data but not WiFi?
Have you tried to access your account via incognito or private browsing mode?
Kind Regards,
Steven_L
I see that other customers are having the same problem as myself, this is the seond day for me, I can only log into my main email address which I have had for many years but other than that the email VM system is useless at present as other emails in my account cannot be reached no matter how many times I try to log in.
The link https://www.virginmedia.com/ does not work and only directs customers to yet another page where it is impossibloe to sign in.
This is obviously an error in the VM system and very annoying for myself and other customers, it needs to be sorted out quickly.
Still no help from Virgin Media, 3rd day now without being able to access emails, I use more than one.
I have tried accessing via https://www.virginmedia.com/
This does not work and yet again directs me to another page which quotes 'email' but is absolutely useless.
I can get email on my phone but I have to turn off WiFi. Have you tried anything like this?
3rd day for me too.... just wondering if they are changing access for @ntlworld.com accounts....
I tried chat but that has no option to ask questions about email and it is infuriating. Requesting a 'chat with agent' is just ignored and the previous answer is repeated... endlessly... There should be a check on how many times a question is asked and then the chat should revert to a human! 'Chat with a human' should do just that - revert to a human!
Hey thompa,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account, are you still having issues at the moment?
Kind Regards,
Steven_L
Strangely, I can access on my Android phone... but access through a browser - any browser, is still not available to me.
Hi thompa,
Thanks for taking the time to update us via the Community.⭐
We're sorry to hear you had some issues accessing your mails recently. We're aware there was a fault which has since been resolved.
We're sorry for any inconvenience caused. If you have any further issues, pop back and let us know.
Many thanks,
