new email issue

Hi energise,

Thanks for your post and welcome back to the community.

Sincere apologies for any issues faced with your email. so we can investigate this matter further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,

having the same issue today . 

same issue here , only 20 days into the 90 day period though ( moved to an area with no service from virgin) 

following the unreachable issue last week, now can;t access account or mailbox due to username/ password not recognised.  Mailbox is still available on mobile data and was receiving mail / mail was being forwarded to gmail until just after 6pm today -  nothing since . ( I  struggle to see mail on mobile due to visual deficit and always use pc to access it  ) 

was sent a verification link, on clicking , got - "Either the link you clicked is broken, the page has moved or you typed the address wrong." 

Really need this resolved urgently now , and hope someone can help as quickly as possible .

Thanks 

the team member who was assisting in messages seems to have left , and I'm still unable to access my email ( username password error now , following the server unreachable issue a week ago ) 

Mailbox is still there, can see it on mobile with data but locked out on desktop - have a visual impairment so need to be able to access it on pc .

My earlier message on here appears to have disappeared , so asking again for assistance please .

thanks