Need to reset password on secondary email account
Hello,
I need to reset the password on a secondary email account … when I go through the steps, it is not updating … can someone on support help?
thanks
James
Forum Discussion
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> emailThanks Graham, I tried the forgotten-details link, but it isn’t recognising my email address
jh_jones When you sign into your primary My Virgin Media account and click on Account Settings> My Virgin media account details and scroll down to Manage other My Virgin Media accounts do you see the secondary account listed? It should either be there as the full VM email address or if you have already changed the username to a third party email address that will be what should show.
Would be helpful if someone from VM support contributed … not satisfactory that my secondary account is unavailable after c. 15-20 years of use
