Need to reset password on secondary email account
Hello,
I need to reset the password on a secondary email account … when I go through the steps, it is not updating … can someone on support help?
thanks
James
Forum Discussion
11 Replies
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> emailThanks Graham, I tried the forgotten-details link, but it isn’t recognising my email address
jh_jones When you sign into your primary My Virgin Media account and click on Account Settings> My Virgin media account details and scroll down to Manage other My Virgin Media accounts do you see the secondary account listed? It should either be there as the full VM email address or if you have already changed the username to a third party email address that will be what should show.
Would be helpful if someone from VM support contributed … not satisfactory that my secondary account is unavailable after c. 15-20 years of use
same problem, no idea of my passwords for the alternative emails accounts, outlook remembers it until outlook went t***s up.
Now i cant set them up on Thunderbird as i don't know the Pwords and can no longer access the email online via MyVirgin. You'd think they would have advertised ths change much more.
- Gareth_L
Forum Team
Hello keith0066.
Thanks for your post.
Can we ask what happens when you log into your online account and go to view your emails?
Gareth_L
