Forum Discussion

WPBC1953's avatar
WPBC1953
Tuning in
2 years ago

My VM account is locked - HELP!

I have had a VM email account for many years with address xxx@virginmedia.com

Today I found that I could not access my emails via the VM homepage.

When I tried to log into my email account the following page came up saying, "Your Virgin Media Mail account is currently unavailable" with instructions to change my password.

I changed my password successfully but still found I could not access my emails and the same message appeared again.

Can someone (Preferably from VM) help me to be able to access my emails once again. 

 

 

This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.
If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution.

Follow these steps unlock your Virgin Media Mail account

Step 1.
Go to My Virgin Media : to create a new password for your My Virgin Media account. We need you to create a new password for this account as there may have been a security breach.

  • Select Sign In
  • Select Forgotten your email or password? under the password box
  • Follow the instructions to change your password
  • malcolmbull's avatar
    malcolmbull
    On our wavelength
    2 years ago

    I had to go through this last night - a real pain, especially step 2, but worked in the end

    • WPBC1953's avatar
      WPBC1953
      Tuning in
      2 years ago

      Thanks. Problem solved after negotiating step 2.  As you say, a real pain with no idea why I was locked out in the first place/