Forum Discussion

Qwertyovbfd's avatar
Qwertyovbfd
Joining in
5 months ago

My virgin up is being blocked by Microsoft.

I'm getting the following bounce backs from Microsoft and they're stating my IP is blocked as Virgin IP block is banned my Microsoft. 

Email headers:

This is the mail system at host plesk.otoole.org.uk.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<$#_$$6@live.com>: host live-com.olc.protection.outlook.com[52.101.68.33]
said: 550 5.7.1 Unfortunately, messages from [82.40.30.237] weren't sent.
Please contact your Internet service provider since part of their network
is on our block list (S3150). You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors. [Name=Protocol
Filter Agent][AGT=PFA][MxId=11BA22133450A44D]
[DU6PEPF0000B620.eurprd02.prod.outlook.com 2024-12-09T22:06:47.378Z
08DD1109A7D62709] (in reply to MAIL FROM command)

 

2 Replies

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    5 months ago

    Hi Qwertyovbfd,

    Thank you for reaching out to us in our community and welcome, we are sorry to see you are facing issues with some emails due to your I P being blocked, so we can get this looked into Via our Internet Security team I have sent you an invite into a private chat, please look out for the white envelope to accept.

    Regards

    Paul.

  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    5 months ago

    I'd need to know more about your mail setup here.

    Your home IP address should not be communicating directly withhost live-com.olc.protection.outlook.com[52.101.68.33]

    This is a host that receives email on port 25 from a Mail Transport agent run by your email provider.  I run my own email server on a Virtual Private Server, so I am quite clued up on this.

    I'm guessing, based on the error message, that you are not sending from a Virgin Media email address, but rather from your own domain, have you checked that you are following your hosting providers email set up instructions carefully.  I'm assuming that you are not running an email server on your home IP - if you are, then this is a bad idea.

    Tim