This has been going on since the end of July. No help from the chat or tech team - "we'll text you when it is sorted! "
Has anyone else had the same issues, and did you get it resolved. priority ticket to tech team took 2 weeks rather than the promised 3-4 days - and then only because I kept chasing them.
Forum TeamHi cat15,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues accessing My VM and your emails. You will need to create a VM O2 ID and link your VM account to it in order to log in now. Have you completed this process yet?
If not, you can begin this here. If you have any issues whilst completing the process, you can find further help here.
Keep us posted on how you get on.
Many thanks,
Have tried that, get this response every time
Sorry, you can’t access this page
You don't have a Virgin Media account linked to your Virgin Media O2 ID right now. Tap the button below to link your account.
If you don't want to link your account now, go to your Virgin Media O2 ID and Security settings.
Link Virgin Media accountGo to ID and Security settings
Going to settings does not work. If I try to change the e-mail address it wants to send confirmation link to e-mail I can't access
Note: I had previously link my account without problems .
This is what I get when I try to link- not much help if I can't get into the emails
We’ve found your Virgin Media account
However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.
c****s@virginmedia.com
If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.
We’ll then send an email to that email address to approve the transfer.
Enter full email address
